Cheryl Crosby
Greer,SC
Summary
Experienced Revenue Specialist with a strong background in account management and collections. Proven ability to enhance financial status by effectively managing overdue accounts receivable. Skilled in utilizing billing systems, maintaining records, and preparing reports. Seeking an opportunity as an Accounts Receivables, Billing, or Legal Revenue Specialist to leverage extensive background in client relations, account maintenance, and revenue recovery.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Revenue Specialist
Ogletree Deakins
03.2020 - Current
- Maintain up-to-date recordkeeping and respond to client and team inquiries regarding account statuses
- Fostered professional communication with clients to address delinquent accounts. Liase with attorneys and clients to make satisfactory payment plans or settlement agreements to resolve aged account delinquency.
- Leveraged billing systems to identify overdue accounts and generate accurate aged receivables reports.
- Addressed payment-related inquiries by offering necessary remittance information.
- Managing commercial line insurance coverage, follow up on self insured retention, multipayor responsibilities, account maintenance, and customer service on a day to day basis.
Account Coordinator
Sharp Business Systems
11.2018 - 11.2019
- Order processing, service call management, provide quotes for new business to ensure timely and accurate customer service delivery
- Maintained and monitored customer inventory levels, and efficiently supported the sales team with invoice and sales order administration
Customer Service Representative
Mitsubishi Chemical Advance Materials
02.2016 - 08.2017
- Oversaw order entry and ensured accuracy of customer account records.
- Enhanced distribution efficiency through effective logistics coordination.
- Addressed customer issues promptly, ensuring high satisfaction levels.
Sales Support Lead Analyst
Synnex Corp
08.2011 - 10.2014
- Coordinated orders across multiple warehouses, ensuring precise fulfillment.
- Collaborated across teams to oversee shipment tracking and sustain ongoing communication, ensuring superior service standards.
Education
Associate of Applied Science - Paralegal Studies
Kaplan University
Davenport, IAHigh School Diploma -
Southside High School
Greenville, SCSkills
- Aderant
- Bill Blast
- Star Collect
- TyMetrix 360
- Legal Exchange
- Account Maintenance
- Customer Service
- Order Entry
- SAP
- CRM Software
- Microsoft Excel
- Manufacturing
- Revenue Forecasting
- B2B Collections Management
- B2B Inside Sales Support
- Shipping and Receiving
- Supply Chain Operations
- Purchase Orders
- Warehousing Processes
- Inside Sales Support Lead
- Commercial Line Insurance
Certification
Notary Public, South Carolina
Timeline
Revenue Specialist
Ogletree Deakins
03.2020 - Current
Account Coordinator
Sharp Business Systems
11.2018 - 11.2019
Customer Service Representative
Mitsubishi Chemical Advance Materials
02.2016 - 08.2017
Sales Support Lead Analyst
Synnex Corp
08.2011 - 10.2014
Associate of Applied Science - Paralegal Studies
Kaplan University
High School Diploma -
Southside High School
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