Monique Johnston
Atlanta,GA
Summary
Billing-focused professional with strong experience in legal billing, AP/AR, invoice auditing, reconciliation, and client communication. Proven ability to manage high-volume workloads with accuracy, support software transitions, resolve discrepancies quickly, and maintain compliance in fast-paced legal environments.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Accounts Receivable & Billing Specialist
NowackHoward, LLC
Atlanta, GA
06.2024 - Current
- Responsible for internal Firm accounting including client audit letters, client billing, vendor payments, Firm invoicing, client payment processing, collection payment processing, check requests, and reconciliation of internal and external accounts.
- Manage billing-related phone calls, emails, and correspondence.
- Generate pre-bills, complete pre-bill edits, and transmit final invoices.
- Apply payments, monitor accounts for outstanding balances, and perform monthly AR follow-ups.
- Assist with remote check deposits, as necessary, in a secure and appropriate location.
- Address and resolve internal and external billing issues while maintaining accurate documentation.
- Collaborate with the Managing Partner, Collections team, Firm Administrator and CPA to streamline billing processes.
- Generate Retainer invoices, process Retainer deposits and oversee payment tracking.
- Assist with client terminations by gathering the necessary billing information for final invoices.
- Review and approval of write-offs, credits, etc. as initiated by the billing attorneys, ensuring compliance with Firm policy.
- Create SOPs and timelines in order to strengthen the billing process and prepare for future team/collaboration.
Billing Specialist
Owen, Gleaton, Egan, Jones & Sweeney, LLP
Atlanta, GA
12.2022 - 06.2024
- Coordinated resources to maintain uninterrupted billing operations during firm-wide transition and office closure planning.
- Oversaw successful migration of billing data to a new software platform, ensuring seamless continuity and accuracy.
- Processed and generated billing statements using electronic invoicing software and third-party e-billing platforms.
- Administered payment processing, including vendor invoices, employee reimbursements, and client payments.
- Recorded deposits and reconciled monthly bank accounts with accuracy and timeliness.
- Managed daily billing operations to enhance efficiency and service delivery within the legal practice.
- Collaborated with IT to improve billing technology and system performance.
- Streamlined office operations by implementing efficient administrative systems and procedures.
- Provided billing training and support to staff on new software and tools.
Customer Service & Account Management
BakeMark
Atlanta, GA
09.2021 - 12.2022
- Managed 70+ accounts weekly, overseeing billing accuracy, order entry, and account updates.
- Processed daily AR transactions, ensuring timely posting and reconciliation.
- Audited invoices and product records to reduce errors and improve billing efficiency.
- Researched and resolved billing discrepancies by coordinating with sales, operations, and vendors.
- Recognized by leadership for increasing productivity and reducing billing errors.
- Generated account reports and provided billing-related updates to internal teams.
Human Resources Assistant / Trainer
Swissport Cargo Services (Amazon)
Atlanta, GA
11.2019 - 09.2021
- Maintained detailed employee records and reconciled scheduling, leave, and compliance documentation.
- Supported KPI tracking and system accuracy through data audits and reporting.
- Communicated professionally with employees and management to resolve discrepancies.
- Supported recruitment processes by screening resumes and scheduling interviews.
- Coordinated training sessions to enhance staff skills and improve operational efficiency.
- Developed employee engagement initiatives to foster a positive workplace environment.
- Monitored employee attendance and performance to verify punctuality and absences, addressing issues in accordance with company policies and procedures.
Area Supervisor
ROSS Inc.
Alpharetta, GA
06.2017 - 08.2018
- Managed scheduling for 18 employees across multiple locations.
- Performed daily cash and credit card reconciliations with accurate reporting.
- Produced weekly financial and productivity reports for corporate review.
Education
AA - Accounting
Atlanta Technical College
Atlanta, GA05-2027
Skills
- Billing & Invoicing
- Legal Billing Systems & E-Billing Platforms
- Accounts Payable & Receivable
- Invoice Auditing & Reconciliation
- Client Communication & Reporting
- Accuracy & Compliance
- Microsoft Word, Excel & Outlook
- Workflow Optimization & Process Improvement
- Microsoft Office
- 3M
- Excel
- Elite
- Tabs3
- Clio
- Aderant
- QuickBooks
Certification
Certified ATI Trainer - 2020
Timeline
Accounts Receivable & Billing Specialist
NowackHoward, LLC
06.2024 - Current
Billing Specialist
Owen, Gleaton, Egan, Jones & Sweeney, LLP
12.2022 - 06.2024
Customer Service & Account Management
BakeMark
09.2021 - 12.2022
Human Resources Assistant / Trainer
Swissport Cargo Services (Amazon)
11.2019 - 09.2021
Area Supervisor
ROSS Inc.
06.2017 - 08.2018
AA - Accounting
Atlanta Technical College
Additional Experience
- WAG Atlanta - Customer Service (Billing & Invoicing)
- Spirit Airlines - Flight Attendant (Compliance, Reporting, Client Service)