Cheryl Cross
McHenry,IL
Summary
Results-driven Project/Account Manager with extensive experience in software implementation and relationship building within the government sector. Proven expertise in leading projects from conception to execution, ensuring timely delivery and adherence to budget constraints. Strong ability to coordinate cross-functional teams, streamline processes for optimal efficiency, and devise innovative solutions for complex challenges. Recognized for enhancing operational workflows and improving project outcomes through strategic planning and effective communication.
Overview
25
25
years of professional experience
Work History
Project Manager
Harris Local Government
01.2020 - 09.2024
- Managed timing of installations and trainings.
- Secured on-time delivery for projects.
- Facilitated seamless transition to post-implementation support.
- Addressing client needs efficiently.
- Provided expertise in different module functionalities.
- Coordinated periodic discussions to monitor progress.
- Developed and maintained project plans and timelines.
- Enhanced cross-departmental collaboration facilitating timely project delivery.
- Managed multiple projects with competing deadlines simultaneously.
- Developed and executed solutions to effectively mitigate risks.
- Developed comprehensive project plans with clear timelines.
- Informed stakeholders about progress and adjustments.
Support Services Manager
Harris Local Government
Libertyville, IL
04.2015 - 01.2020
- Coordinated efforts for quick resolution of customer concerns.
- Supervised support staff performance.
- Managed a team of support staff to ensure service objectives were met.
- Conducted sessions on software applications for support services.
- Developed user manuals for technical support operations.
- Aligned departmental goals for customer service.
- Managed high-priority technical queries with efficiency.
- Conveyed client and employee feedback to senior management.
- Monitored client interactions to boost service standards.
- Assessed support staff performance and delivered coaching for enhancement.
- Liaised with customers to address inquiries.
- Assisted with office tasks during peak times.
Application Consultant/Support Specialist
Harris Local Government
Libertyville, IL
01.2000 - 04.2015
- Offered in-person support for applying software solutions.
- Executed system analysis and application development.
- Assisted with troubleshooting and resolving customer queries.
- Facilitated team collaboration to drive project success.
- Developed detailed training materials.
- Showcased software capabilities through in-person sessions.
- Discovered potential process improvements.
- Streamlined internal efforts for swift problem-solving.
- Evaluated new software with customers for requirement alignment.
- Provided technical support and training to users and internal teams.
- Ensured database configurations aligned with application goals
- Recognized potential for process enhancements to reduce support calls.
- Developed comprehensive user manuals for customer education.
- Tracked software license renewals to avoid any disruption in services.
Education
High School Diploma -
Fenton High School
Bensenville, IL06-1984
Skills
- Client Service Proficiency
- Professional Development Initiatives
- Staff training and mentoring
- Price quote preparation
- Project tracking
- Data Quality Review
- Customer relations specialist
- Skilled in Task Prioritization
- Project Execution
- Salesforce Platform Familiarity
- Project Implementation
- Effective Communication
- Processes and procedures
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeWork Location
RemoteImportant To Me
Work-life balanceCompany CultureHealthcare benefitsPaid time offPaid sick leave401k matchWork from home optionPersonal development programsQuote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Project Manager
Harris Local Government
01.2020 - 09.2024
Support Services Manager
Harris Local Government
04.2015 - 01.2020
Application Consultant/Support Specialist
Harris Local Government
01.2000 - 04.2015
High School Diploma -
Fenton High School
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