Cheryl De Los Reyes
Anaheim,CA
Summary
Strong customer service, team player, strong leader skills, goal oriented, strong time management skills, motivator
Overview
24
24
years of professional experience
Work History
Project Manager
Lava Partners
Costa Mesa, CA
08.2005 - Current
- Identified plans and resources required to meet project goals and objectives.
- Managed projects from procurement to commission.
- Developed and initiated projects, managed costs, and monitored performance.
- Achieved project deadlines by coordinating with manufacturers to manage performance.
Customer Service Manager
Team Post-Op Inc
Santa Ana, CA
12.1998 - 08.2005
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Followed through with client requests to resolve problems.
Education
Bachelor of Science - Sociology
Cal State University, Fullerton
Fullerton, CASkills
- Advanced problem solving
- Project planning and development
- Purchasing and Procurement
- Budgeting and Forecasting
Timeline
Project Manager
Lava Partners
08.2005 - Current
Customer Service Manager
Team Post-Op Inc
12.1998 - 08.2005
Bachelor of Science - Sociology
Cal State University, Fullerton