Cheryl Dusza

Produced orders to be fulfilled

• Created assembly manifests
• Guaranteed orders went out in timely manner
• Maintained compliance with company policies, objectives, and communication goals.
• Conducted routine inspections to check quality and compliance with established specifications.
• Processed returns
• Ran expiration reports on daily basis
• Responded to customers questions via Happy Fox
• Packed and shipped out orders in timely manner

• Interact with customers via telephone, email, online chat to provide support on products or services
• Collect and enter orders for new or additional products or services
• Field customer questions and complaints
• Forward customers to the assigned specialist or other appropriate staff
• Ensure that appropriate actions are taken to resolve customers' problems and concerns
• Maintain customer accounts and records of customer interactions with details of inquiries, complaints, or comments
• Provide support in the Distribution Center as needed

• Fulfilled customer parts orders over the counter, by phone, and email
• Quoted orders through factory ERP system NetSuite
• Provided shipping and receiving from all carriers
• Managed company's use of FedEx and UPS software and procedures
• Created purchase orders to fulfill customer purchase orders
• Managed customer's accounts
• Assisted customers in finding appropriate parts promptly.
• Completed sales and service documentation for customer and business records and provided receipts of purchase.

• Operated company ERP system
• Prepared reports of daily account transactions
• Carried out responsibilities of desk clerk
• Trained new employees

• Certified packaging expert, included packing to UPS standards, custom packaging, and box construction
• Gained knowledge and provided training (including international rules) of U.S, Postal Service, FedEx, and UPS shipping
• Provided excellent customer service and sales assistance
• Trained and managed employees
• Managed insurance claims filed on lost or damaged UPS shipments
• Managed payroll, scheduling, inventory, daily deposits, and customer database
• Managed day-to-day store operation