Cheryl Eaton
Seabrook,NH
Summary
Adept at critical thinking and emergency response, I enhanced workflow efficiency at Portsmouth Regional Hospital and led training for new technicians. My strong interpersonal skills and professionalism have consistently improved customer loyalty and operational efficiency across roles. Expert in organizational and multitasking skills, I excel in high-pressure environments, driving significant achievements in each position.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Telemetry Monitor Technician
Portsmouth Regional Hospital
07.2024 - 11.2024
- Assisted in training new telemetry monitor technicians, sharing expertise and knowledge to help develop competent and confident staff members.
- Improved workflow efficiency by maintaining up-to-date documentation on monitored patients, including rhythm strips and vital signs.
- Demonstrated strong attention to detail when analyzing cardiac patterns for subtle yet significant changes that could indicate potential complications or emergencies.
- Maintained strict adherence to hospital policies and procedures related to confidentiality, infection control, and safety protocols during daily activities.
Customer Service Representative
C & J Bus Lines
02.2023 - 07.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Freight Team Associate
Home Depot
11.2022 - 02.2023
- Lifted and moved items weighing 100 pounds multiple times per shift.
- Loaded and unloaded trucks.
- Offered friendly, prompt customer service by answering questions, resolving issues quickly, and checking system for inventory.
- Operated pallet jacks and forklifts to move freight and load trucks.
Rural Mail Carrier
US Postal Office
02.2021 - 02.2023
- Adhered to all postal regulations while delivering mail, upholding the USPS standard of professionalism.
- Organized mail ahead of delivery runs for correct routing.
- Contributed to team efforts during high-volume delivery periods, ensuring no disruption in mail service.
- Reduced customer complaints by promptly addressing and resolving delivery issues.
Airline Customer Service Agent
Peidmont Airlines
01.2019 - 02.2021
- Provided exceptional customer service with empathetic listening and effective problem-solving skills.
- Managed passenger boarding process, maintaining orderliness and timeliness during busy periods.
- Handled escalated customer complaints professionally, implementing solutions that addressed concerns adequately.
- Maintained calm under pressure while managing stressful situations involving delayed or canceled flights.
- Collaborated with team members to achieve high levels of performance in demanding situations.
Flight Attendant
Republic Airways
06.2018 - 12.2019
- Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
- Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
- Handled medical emergencies calmly and competently following established protocols while liaising with the cockpit crew as needed.
- Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
Education
No Degree - Information Technology
Great Bay Community College
Portsmouth, NHNo Degree - Emergency Medical Technician
Northeastern University
Boston, MANo Degree - Paramedic Tecnology
Northeastern University
Boston, MASkills
- Professionalism and ethics
- Continuous learning attitude
- Emergency response readiness
- Critical thinking
- Interpersonal communication
- Decision-making
- Organizational skills
- Multitasking
- Written communication proficiency
- Teamwork and collaboration
- Problem-solving
- Time management
Certification
- CPR/AED Certification
- Flight Attendant certification FAA 2018
Timeline
Telemetry Monitor Technician
Portsmouth Regional Hospital
07.2024 - 11.2024
Customer Service Representative
C & J Bus Lines
02.2023 - 07.2024
Freight Team Associate
Home Depot
11.2022 - 02.2023
Rural Mail Carrier
US Postal Office
02.2021 - 02.2023
Airline Customer Service Agent
Peidmont Airlines
01.2019 - 02.2021
Flight Attendant
Republic Airways
06.2018 - 12.2019
No Degree - Information Technology
Great Bay Community College
No Degree - Emergency Medical Technician
Northeastern University
No Degree - Paramedic Tecnology
Northeastern University
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