Cheryl Edadiz
Lyman,WY
Summary
Insurance professional with robust experience in claims management and follow-up procedures. Known for improving process efficiency and achieving resolution in complex cases. Reliable team player with focus on collaboration and adaptability, equipped with strong analytical and organizational skills.
Overview
7
7
years of professional experience
Work History
Insurance Denials Follow Up
Financial Corporation of America/ Revco
09.2021 - Current
- Day to day duties include contacting customers regarding delinquent accounts, updating client files in CUBS/Facs program, data entry, providing effective customer service via telephone and email, and processing client payments
- Contacting insurance companies regarding claim and appeal status, coverage details, and coding errors.
- compose appeals for claim denials and rejections.
- Expedited claim settlements by efficiently addressing inquiries from both patients and insurance companies regarding billing disputes or payment arrangements.
- Contributed to a positive work environment by sharing best practices among peers and actively participating in team meetings geared towards continuous improvement.
- Exemplified professionalism when interacting with patients via telephone, consistently displaying empathy, patience, and tact during difficult conversations.
- Safeguarded patient privacy by adhering to HIPAA guidelines when handling sensitive personal information during claim follow-up processes.
Order Fullfillment
Growers Choice Seeds
04.2020 - 07.2021
- Responsibilities included creating shipping labels for customer orders, confirming accuracy of customer information, updating shipment details, and assisting with inventory
- Increased employee satisfaction by fostering a positive work environment, resulting in higher retention rates among staff members.
- Managed daily operations, allocating resources efficiently to meet order demand while minimizing operational costs.
Bakery Team Lead
Icing on the Cupcake
06.2019 - 02.2020
- Managed store bake team, prepared and filled orders, update customer order information in system, provided friendly and effective customer service, and product inventory
- Conducted regular equipment maintenance checks, reducing downtime due to malfunctions or repairs.
- Optimized staffing schedules to ensure adequate coverage during peak hours while minimizing labor costs.
- Supervised daily bakery operations, ensuring consistent product quality and timely completion of tasks.
Baker
Icing on the Cupcake
10.2017 - 08.2018
- Prepared and filled orders, bake client orders in industrial ovens, update customer order information in system, provided friendly and effective customer service, and product inventory
- Produced consistently high-quality baked goods for customers.
- Complied with health and safety codes to protect staff and customers.
- Operated and maintained bakery equipment, including ovens and mixers.
- Collaborated with team members to complete tasks and maintain smooth running of bakery.
Education
High School Diploma -
El Camino High School
Oceanside, CA01.2008
Skills
- Excellent Customer Service
- Proficient in Microsoft Office
- Typing Speed of 50 WPM
- Proficient in 10-key
- Experience with Slack and G Suite
- HIPAA Compliance
- Problem Resolution
- Insurance Verification
- Data entry proficiency
- Medical billing knowledge
Timeline
Insurance Denials Follow Up
Financial Corporation of America/ Revco
09.2021 - Current
Order Fullfillment
Growers Choice Seeds
04.2020 - 07.2021
Bakery Team Lead
Icing on the Cupcake
06.2019 - 02.2020
Baker
Icing on the Cupcake
10.2017 - 08.2018
High School Diploma -
El Camino High School
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