SHARON JENKINS
UW Medicine Valley Medical Center
Moses Lake,Washington
27
years of professional experience
Experienced Healthcare Revenue Cycle and Insurance Follow-Up Specialist with more than 15 years of experience in patient financial services, insurance verification, denial management, claims resolution, and reimbursement recovery. Extensive experience working with insurance carriers, healthcare providers, and patients to resolve claim issues, secure reimbursement, and ensure timely account resolution. Strong background in appeals, account research, benefits verification, prior authorizations, and healthcare billing processes. Known for attention to detail, persistence in resolving complex account issues, and delivering exceptional customer service.
Work History
Patient Account Representative II, Insurance Denials and Follow-Up
7 Years- Review and resolve insurance denials for hospital and professional claims
- Research denied claims and identify corrective actions to secure reimbursement
- Submit appeals with supporting documentation to insurance carriers
- Follow up with insurance companies regarding claim status and payment resolution
- Analyze explanation of benefits and payer responses to determine next steps
- Collaborate with billing, coding, registration, and clinical teams to correct claim issues
- Maintain accurate and detailed account documentation and follow-up notes
- Monitor aging accounts and prioritize work to improve resolution and reimbursement outcomes
- Ensure compliance with payer requirements and organizational policies
- Provide support to patients, providers, and insurance representatives regarding account inquiries
Financial Counselor Representative
14 Years 8 Months- Verified insurance eligibility, benefits, and coverage for hospital and outpatient services
- Obtained prior authorizations and pre-certifications for medical procedures
- Explained financial responsibility including deductibles and copayments to patients
- Assisted patients with billing questions and payment arrangements
- Collected patient payments and maintained accurate account records
- Worked with providers and insurance carriers to support claim processing
- Audited accounts to ensure billing accuracy and timely reimbursement
- Maintained HIPAA compliance and protected patient confidentiality
- Provided high-level customer service in a fast-paced hospital environment
Medical Billing and Charge Entry Clerk
1 Year 4 Months- Entered medical charges using ICD-9 and CPT coding standards
- Processed high-volume billing transactions with accuracy
- Verified insurance coverage and patient account information
- Researched and corrected billing discrepancies
- Responded to billing inquiries from patients and insurance representatives
- Maintained accurate billing records and documentation
Order Entry and Data Entry Clerk
7 Months- Processed customer orders and maintained accurate records
- Performed high-volume data entry and administrative support
- Assisted customers and sales representatives with order inquiries
- Prepared quotations, documentation, and correspondence
- Managed incoming calls and maintained organized records
Data Entry and Customer Service Representative
5 Months- Processed customer orders through phone and electronic systems
- Maintained accurate account records and documentation
- Assisted customers with order inquiries and issues
- Supported account representatives with administrative tasks
- Delivered strong customer service and problem-solving support
Front Desk Agent
1 Year 3 Months- Managed guest check-in and check-out procedures
- Processed payments and balanced daily cash drawers
- Maintained accurate guest records and documentation
- Resolved guest concerns and provided customer support
- Delivered professional service in a fast-paced hospitality environment
Education
Associate Degree
Certificate - Medical Billing and Coding
Certificate - Office Administration and Reception Services
High School Diploma
Skills
Electronic Medical Records (EMR) Systems
Medical Billing Systems
Insurance Verification Platforms
Microsoft Word
Microsoft Excel
Microsoft Outlook
Data Entry and 10-Key Operations
PROFESSIONAL HIGHLIGHTS
- More than 15 years of progressive experience in healthcare revenue cycle operations
- Extensive experience resolving insurance denials and securing claim reimbursement
- Strong ability to investigate, analyze, and resolve complex account issues
- Experienced in insurance follow-up, appeals, and claims resolution
- Recognized for accuracy, professionalism, and strong customer service
- Skilled in managing high-volume workloads in fast-paced healthcare environments
CORE QUALIFICATIONS
- Insurance Denials and Appeals
- Claims Follow-Up and Resolution
- Revenue Cycle Management
- Accounts Receivable Follow-Up
- Insurance Verification and Benefits Review
- Prior Authorizations and Pre-Certifications
- Patient Financial Services
- Insurance Reimbursement and Appeals
- Medical Billing and Charge Entry
- ICD-9, ICD-10, and CPT Coding
- Account Research and Problem Resolution
- Electronic Medical Records
- HIPAA Compliance
- Customer Service Excellence
- Microsoft Office Suite
- Data Entry and 10-Key Proficiency
Languages
English
Timeline
Patient Account Representative II, Insurance Denials and Follow-Up
UW Medicine Valley Medical Center
06.2019 - 06.2026Read More
Financial Counselor Representative
Conifer Health Solutions at Highline Medical Center
09.2004 - 05.2019Read More
Medical Billing and Charge Entry Clerk
Talbert Medical Group
02.2002 - 06.2003Read More
Order Entry and Data Entry Clerk
Craig Valve
07.2001 - 02.2002Read More
Data Entry and Customer Service Representative
Food Services of America
10.2000 - 03.2001Read More
Front Desk Agent
DoubleTree Hotel
06.1999 - 09.2000Read More
Woodrow Wilson High School
High School Diploma
Read More
Renton Technical College
Certificate from Office Administration and Reception Services
Read More
Certificate from Medical Billing and Coding
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Long Beach City College
Associate Degree
Read More