Danielle Kratz
Leesport
Summary
Healthcare professional with extensive experience in patient access roles, ensuring smooth patient admissions and accurate data management. Proven ability to collaborate effectively with teams and adapt to dynamic healthcare environments. Known for excellent communication skills and strong attention to detail. Knowledge in warehouse, automotive and stocking.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Patient Access Representative
Dartmouth-Hitchcock Medical Center
Hanover, NH
12.2024 - 02.2025
- Provided telephone assistance to patients, addressing their various needs.
Medical Assistant
LVPG Internal Medicine
Allentown, PA
01.2018 - 11.2019
- Opened and closed the office on assigned days, ensuring readiness for patient care.
- Cleaned exam rooms and checked medication expiration dates to maintain safety standards.
- Took triage calls, processed medication refills, and scheduled patient referrals with other providers.
- Performed EKGs, ear lavage, blood pressure checks, and administered allergy and immunization injections.
- Called in prior authorizations for patient medications and communicated with pharmacies for timely processing.
- Checked in and checked out patients, ensuring smooth patient flow and accurate records.
- Ran sterilization, prepared labs for pickup, and conducted POCT tests including urine, A1C, and blood sugar.
- Called patients with test results and provided clear instructions for follow-up care.
Caregiver/Personal Assistant
Keystone Villa at Fleetwood
Blandon, PA
01.2017 - 02.2018
- Assisted residents with daily living activities including meals, hygiene, and bedtime routines.
- Managed laundry and maintained cleanliness of resident rooms and common areas.
- Provided compassionate care and support to residents with varying needs.
Stocker
Kmart, Sears Holding
Allentown, PA
09.2006 - 01.2007
- Organized merchandise displays to enhance product visibility and improve customer experience.
- Received, unpacked, and stocked inventory efficiently to maintain optimal stock levels.
- Assisted in maintaining cleanliness and organization of stockroom and sales floor areas.
- Collaborated with team members to ensure timely restocking of shelves during peak hours.
- Stocked shelves to match planogram images and instructions.
- Updated pricing by changing labels and signage for short-term promotions and final clearances.
- Moved merchandise using forklifts, pallet jacks and hand trucks.
- Operated equipment such as pallet jacks and hand trucks to move heavy boxes.
Education
Ged - High school diploma or GED
RACC
Reading, PA05-2017
No Degree - Cosmetology
Berks Career And Technology Center
Leesport, PAMedical Assistant - Healthcare
Lincoln Technical Institute
Allentown, PA06-2018
Skills
- Medical language proficiency
- Basic life support (BLS) skills
- Hoyer lift operation
- HIPAA compliance knowledge
- Vital signs evaluation and documentation
- Basic life support certification expires 8/26
- Microsoft knowledge and basic phone skills
- Front desk
- Home health - Home health experience (3-5 years)
- Aseptic techniques
- Machine Operator
- Medical office experience
- Direct Care Training Certificate, Safety (Home Health Aide Training), Preventing Blood borne infections
- Patient care
- Electronic Medical Records (EMR) systems
- Anatomy Knowledge
- Epic
- Injections and immunizations
- Home care
- Capable of working with and completing medical insurance, data entry, and maintenance of patient records, medical office procedures utilizing Microsoft Office and Medisoft software
- Basic Auto Mechanics/Parts knowledge
- Proficient in EMR software
- Cash handling
Certification
- Certified Medical Assistant
- AED Certification
- RMA
- CPR Certification
- Driver's License
- Certified Home Health Aide
- BLS Certification August 2024 to August 2026
Additional Information
Authorized to work in the US for any employer
Timeline
Patient Access Representative
Dartmouth-Hitchcock Medical Center
12.2024 - 02.2025
Medical Assistant
LVPG Internal Medicine
01.2018 - 11.2019
Caregiver/Personal Assistant
Keystone Villa at Fleetwood
01.2017 - 02.2018
Stocker
Kmart, Sears Holding
09.2006 - 01.2007
Ged - High school diploma or GED
RACC
No Degree - Cosmetology
Berks Career And Technology Center
Medical Assistant - Healthcare
Lincoln Technical Institute