Lisa Garcia
New Rochelle,NY
Summary
Dedicated Patient Service Representative with 7 years of experience in healthcare, excelling in bilingual communication and multitasking. Proven track record of enhancing patient satisfaction through empathetic service and meticulous organizational skills, ensuring smooth clinic operations and accurate data management.
Overview
8
8
years of professional experience
Work History
Patient Service Representative
Montefiore
Bronx, NY
01.2024 - Current
- Greeting and registration of patients
- Answering patient calls and taking messages, handling faxes and scanning
- Check in and out of appointments
- Schedules patient office appointments in EPIC
- Insurance verification, co-pay collection, generate monthly reports
- Performs associated general clerical duties
Patient Service Representative
The Institute for Family Health
Bronx, NY
06.2022 - 01.2024
- Greeted patients, coordinated check-ins, and directed them efficiently, enhancing clinic workflow
- Scheduled appointments, reducing wait times and improving patient satisfaction
- Scanned and maintained confidential patient documents, ensuring data accuracy and security
- Provided compassionate care, assisting distressed patients, enhancing their clinic experience
Registrar
Bellevue Health + Hospital
New York, NY
10.2021 - 04.2022
- Greeted and assisted patients, improving registration efficiency and patient satisfaction
- Directed calls, reducing wait times and ensuring timely communication
- Maintained accurate patient records in Epic, minimizing errors and supporting clinical operations
- Collected payments and insurance details, enhancing transaction accuracy and efficiency
- Scheduled appointments and referrals, optimizing patient flow and decreasing wait times
Host
Lenox Hill Hospital
New York, NY
01.2020 - 06.2021
- Handled 100+ daily meal orders via call center, ensuring patient dietary needs were met promptly
- Delivered and retrieved meal trays, maintaining high standards of cleanliness and sanitation
- Communicated with patients, nurses, and families to ensure satisfaction and address dietary concerns
- Ensured adequate floor supplies, supporting seamless meal service operations
Dietary Aide
The Plaza Rehab and Nursing
Bronx, NY
02.2017 - 10.2019
- Prepared meals, organized dining areas, assessed residents' dietary needs, including allergies
- Built positive relationships with residents, ensuring a high-quality dining experience
- Maintained compliance with food safety protocols, preventing contamination and waste
- Performed sanitation tasks for dining areas and kitchen equipment, ensuring cleanliness
Education
High School Diploma -
AECI Charter High School
Bronx, NY08.2015
Skills
- Strong Organizational Abilities
- Effective Time Management
- Administrative Support Proficiency
- Medical Language Proficiency
- Effective Issue Analysis
- Efficient communication
- Proficient in Microsoft Office
- Proficient User of Epic EMR Software
Timeline
Patient Service Representative
Montefiore
01.2024 - Current
Patient Service Representative
The Institute for Family Health
06.2022 - 01.2024
Registrar
Bellevue Health + Hospital
10.2021 - 04.2022
Host
Lenox Hill Hospital
01.2020 - 06.2021
Dietary Aide
The Plaza Rehab and Nursing
02.2017 - 10.2019
High School Diploma -
AECI Charter High School
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