Vera Vega
Staten Island
Summary
Dedicated Patient Access Representative with over 26 years of experience in streamlining patient registration and enhancing service excellence. Skilled in HIPAA compliance and insurance verification, contributing to improved patient flow and operational performance across departments.
Overview
27
27
years of professional experience
1
1
Language
Work History
Patient Access Representative
CarePoint Health - Formally Christ Hospital
Jersey City, NJ
12.1999 - 11.2026
- Streamlined patient registration procedures to enhance efficiency in healthcare service entry.
- Facilitated thorough insurance verification processes, confirming alignment with established billing protocols and patient eligibility requirements.
- Collaborated with clinical staff to enhance patient flow strategies and optimize operational efficiency across departments.
- Streamlined communication processes to effectively resolve patient inquiries and enhance support in high-pressure healthcare situations.
- Guided new team members through system navigation and customer service protocols to improve overall team performance.
- Engaged with clinical staff to refine patient flow strategies, contributing to enhanced operational performance.
- Conducted regular assessments of HIPAA compliance to maintain confidentiality of sensitive patient information throughout all interactions.
- Assessed patient requirements and implemented personalized solutions to enhance overall satisfaction.
- Streamlined patient record management, facilitating seamless access to critical data for various departments.
- Managed filing systems, performed data entry, and generated reports to optimize workflow and maintain organized records.
- Maintained exceptional accuracy in patient data entry, contributing to enhanced reliability of medical records.
Cafeteria Specialist
Hudson County School of Teachnology
Secaucus, NJ
01.2019 - 03.2025
- Established and enforced safety protocols to guarantee compliance with health regulations and standards.
- Analyzed inventory data to maintain optimal stock levels and support operational efficiency.
- Developed and executed strategies to improve customer satisfaction through systematic feedback collection and thorough analysis.
- Monitored and enforced food safety regulations to maintain exceptional cleanliness and hygiene throughout cafeteria.
- Facilitated coworker support by demonstrating flexibility and adaptability in a dynamic work environment.
- Monitored compliance with cash handling procedures, safeguarding company assets through diligent oversight.
- Managed payment transactions and conducted surveillance of customer actions to detect any signs of suspicious behavior.
Education
High School Diploma -
William L Dickinson High School
Jersey City, NJMedical Billing And Coding - Coding (ICD-10)
Hudson County School of Technology - Hudson Technical
Secaucus, NJ06-2024
Skills
- Patient registration
- HIPAA compliance
- Billing regulations knowledge
- Medical billing
- Payment processing
- Recordkeeping proficiency
- Quality assurance
- Policy validation
- Medical language proficiency
- Multitasking and organization
- Effective team collaboration
- Service excellence
Languages
Spanish
Professional Working
Timeline
Cafeteria Specialist
Hudson County School of Teachnology
01.2019 - 03.2025
Patient Access Representative
CarePoint Health - Formally Christ Hospital
12.1999 - 11.2026
High School Diploma -
William L Dickinson High School
Medical Billing And Coding - Coding (ICD-10)
Hudson County School of Technology - Hudson Technical
Recipient of Above and Beyond Award
In May 2015, when CarePoint Health took over Christ Hospital, they introduced the "Above and Beyond Award" to recognize outstanding employees each month. As part of this program, I had the honor of receiving the award twice based on hospital surveys. Each month, the hospital selected an employee from each area or department who earned the most positive recognition from patients or their family members.