Cheryl Fernandez

• Assisting members with complaints of harassment
• Monitoring sites and site features for spammers and violations of the Terms of Use
• Reporting issues of fraud and minors to the local legal authorities
• Documenting procedures used to determine harassment to be used by remote teams
• Quality checks on remote team
• Worked with various departments creating tools and procedures that were implemented to prevent future attempts of fraud
• Updating rules and Terms of Service as needed.
• Assisted with day-to-day operations, working efficiently and productively with all team members.
• Worked effectively in fast-paced environments.

• Assisting with customer complaints via email, chat and telephone regarding fraudulent use of credit cards
• Writing proposals to prevent fraudulent acts
• Issuing refunds to prevent chargebacks on Credit Cards
• Working with the legal department on terms and definitions of fraud to be used within Terms of Service guidelines
• Working with local law enforcement on issues of fraud when on a grand scale
• Investigating patterns that may be spam or fraud
• Working with banks, gathering information on clients
• Collaborated with cross-functional teams to identify, assess, and mitigate operational risks effectively.

• Creating vendor packets for affiliates

Gathering Affiliate information and required documents

Provide contracts for signatures and payments

• Responding to affiliate emails
• Processing of weekly Payment approvals
• Working with Compliance and Legal with 2257 and KYC

• Viewing content for Apple products such as: Itunes and News
• Reviewing Images for Apple Books and Music
• Reviewing member content such as avatars and comments
• Checking and removing members for fraud
• Reviewing Fraud patterns such as IP and email address.