Summary
Overview
Work History
Education
Skills
Timeline
Generic

Cheryl Fisher

Erie,PA

Summary

Enthusiastic assistant communicates positively with physicians, office staff and patients. Polished, hard worker willing to go extra mile to complete tasks.

Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

34
34
years of professional experience

Work History

Front Desk Medical Receptionist

TriState Pain Institute
Erie, PA
06.2016 - Current
  • Greeted patients, verified insurance information and collected copays.
  • Scheduled appointments, managed patient records and updated medical histories.
  • Prepared and maintained accurate medical charts for each patient visit.
  • Answered incoming calls, addressed inquiries and routed messages to appropriate personnel.
  • Verified patient demographics, entered data into electronic health record system and provided support to physicians.
  • Assisted in preparing treatment rooms for patient examinations by stocking supplies and ensuring proper sanitation standards were met.
  • Provided administrative support such as filing documents, photocopying materials and organizing office supplies.
  • Ensured compliance with HIPAA regulations by maintaining confidentiality of all patient information.
  • Provided customer service to patients including answering questions about treatments or services offered by the practice.
  • Maintained a clean reception area by restocking supplies, cleaning furniture surfaces and vacuuming carpets.
  • Created new patient files upon request while adhering to organizational policies regarding file maintenance.
  • Monitored appointment schedules to ensure timely arrival of patients for their scheduled visits.
  • Assisted with scheduling tests or other procedures as requested by physicians or other healthcare providers.
  • Checked-in patients when they arrived at the front desk; obtained necessary paperwork from them prior to check-in process.
  • Managed multiple tasks simultaneously while providing excellent customer service in a busy office environment.
  • Called patients to confirm scheduled appointments and obtain additional details.
  • Photocopied insurance cards, documented details and verified patient coverage for upcoming procedures or appointments.
  • Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
  • Followed infection control procedures to protect patients and staff in waiting area.
  • Protected patients by observing strict HIPAA guidelines.
  • Answered multi-line phone system and directed callers to requested personnel and departments.
  • Informed patients of financial responsibilities prior to rendering services.
  • Took messages from patients and promptly relayed to appropriate staff.
  • Entered insurance, demographics and health history into patient database.
  • Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
  • Applied knowledge of medical terminology and insurance processes to support office administration productivity.
  • Trained new staff on office procedures, insurance processes and medical terminology.
  • Conducted patient intake interviews to collect medical information and insurance details.
  • Straightened up waiting room to maintain neat and organized space.
  • Scheduled tests, lab work or x-rays for patients based on physician orders.

Emergency Room Technician

AHN Saint Vincent
Erie , PA
08.1990 - 06.2016
  • Maintained supplies in the Emergency Room including stocking shelves and disposing of outdated or expired items.
  • Managed the flow of patients through triage to ensure timely access to medical care.
  • Monitored patient conditions and communicated changes to nursing staff and physicians.
  • Transported patients from the ER to other departments or units throughout the hospital as needed.
  • Performed quality assurance activities related to emergency room processes, protocols and equipment maintenance.
  • Assisted with resuscitation efforts in life-threatening situations such as cardiac arrest or trauma cases.
  • Provided emotional support to family members during a crisis situation or at end-of-life stages of care.
  • Recorded all pertinent information regarding patient encounters into electronic health records system.
  • Responded quickly and efficiently to code blue calls in order to provide effective lifesaving measures.
  • Assessed patients' needs for pain relief medication according to established protocols.
  • Conducted laboratory tests on specimens collected from patients in accordance with lab policies.
  • Prepared rooms for incoming patients by ensuring that necessary equipment was available.
  • Ensured proper disposal of hazardous materials such as needles or contaminated linens.
  • Facilitated communication between nurses, physicians and other healthcare providers involved in patient care.
  • Took patients' vital signs, collected medical specimens and updated information in patient charts.
  • Collected blood samples for lab analysis to diagnose disease or screen for health problems.
  • Applied and educated patients on orthopedic devices like crutch walking.
  • Maintained appropriate inventory levels and replenished treatment areas.
  • Maintained compliance with HIPAA protocols to safeguard patient privacy.
  • Supported nursing staff in day-to-day operations.
  • Attended training to validate or refresh basic professional skills.
  • Greeted, guided and offered assistance to patients and visitors.
  • Performed basic, non-invasive medical assistant duties.
  • Used wheelchairs to transport patients around facility and to and from vehicles.
  • Received blood and bodily fluid samples and passed to employees
  • Worked on variety of projects to provide supplemental support to unit staff and enhance department.

Education

Bachelor of Science - Psychology

SUNY At Buffalo
Buffalo, NY
05-1982

Skills

  • Patient Relations
  • Insurance Verification
  • Billing support
  • HIPAA Compliance
  • Check-in management
  • Information documentation
  • Appointment management
  • Intake form processing
  • Payment Collection
  • Documentation
  • Schedule Coordination
  • Call handling
  • Patient Registration
  • Patient Scheduling
  • Referral Verification
  • Telephone Etiquette
  • Appointment Setting
  • Electronic Medical Records
  • Front Desk Operations
  • HIPAA Guidelines
  • Co-payment collection
  • Patient callbacks
  • Workflow Optimization
  • Medical Records Verification
  • Relationship Building
  • Customer Service
  • Teamwork and Collaboration
  • Cash Handling
  • Problem-Solving

Timeline

Front Desk Medical Receptionist

TriState Pain Institute
06.2016 - Current

Emergency Room Technician

AHN Saint Vincent
08.1990 - 06.2016

Bachelor of Science - Psychology

SUNY At Buffalo

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Cheryl Fisher