Marieya Townsend
Las Vegas,NV
Summary
Detail-oriented professional with over two years of experience in a medical environment. Strong background in customer service, communication, and time management. Proven ability to resolve customer concerns and work independently. Seeking a remote position where organizational and customer support skills can be effectively utilized.
Overview
4
4
years of professional experience
Work History
Medical Office Specialist
Primmed Pain Institute
06.2022 - Current
- Provided customer service support to patients by phone, chat, email and in person.
- Scheduled appointments and managed daily calendars
- Communicated clearly and professionally with patients regarding inquiries and concerns
- Managed patient scheduling, ensuring optimal appointment flow and reduced wait times.
- Resolved patient issues efficiently while maintaining a calm and professional demeanor
- Maintained confidentiality of patient records and sensitive information
- Managed multiple tasks simultaneously in a fast-paced environment
- Demonstrated strong time management and attention to detail
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
- Greeted visitors and initiated triage processes for clients to streamline patient flow.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
- Obtained payments from patients and scanned identification and insurance cards.
- Registered patients and completed associated paperwork for accurate records.
Education
Cosmetology - Cosmetology And Esthetician
Academy of Hair Design
Las Vegas09-2022
High School Diploma -
Centennial High School
Las Vegas, NV06.2021
Skills
- Active Listening
- Problem Resolution
- Payment processing systems
- Attention to Detail
- Excellent Customer Service
- Administrative Support
- Ability to work independently
- Time Management
Timeline
Medical Office Specialist
Primmed Pain Institute
06.2022 - Current
Cosmetology - Cosmetology And Esthetician
Academy of Hair Design
High School Diploma -
Centennial High School