Arctavia Dudley
Tallahassee,FL
Summary
Well-organized professional equipped with varied experiences in administrative roles. Goal-orientated, patient and caring. Proficient in Microsoft Office and medical software applications. Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities.
Overview
8
8
years of professional experience
Work History
Medical Office Specialist
Tallahassee Medical Group, PLLC
Tallahassee, FL
04.2023 - Current
- Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Used [Veradigm EHR/EMR system] to schedule appointments for doctor visits and procedures.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Managed office bookkeeping with insurance billing and patient payments.
- Obtained payments from patients and scanned identification and insurance cards.
- Processed medical insurance claims and payments.
- Received, recorded and filed medical payments by check, cash, and credit card.
Medical Office Specialist
Tallahassee Primary Care Associates, P.A.
Tallahassee, FL
11.2015 - 04.2023
- Registered patients and scheduled appointments.
- Assisted with referrals and prepared medical records for patients.
- Maintained confidentiality of records relating to clients' treatment
- Updated patient information and insurance details for accurate electronic medical records.
- Provided prompt, polite and professional in-person and telephone customer service.
- Processed medical insurance claims and payments.
- Led patients to exam rooms, answered general questions and prepared patients for physician by explaining process.
- Collected information, verified insurance and collected co-payments for patients as part of check-in process.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
Education
Bachelor of Science - Health Information Management
Purdue University Global
West Lafayette, IN10.2025
Skills
- Patient relations
- Knowledge of medical terminology
- Knowledge of HIPAA regulations
- Medical records management
- Problem resolution
- Flexible
- Relationship building
- Active listening
- Reliable and trustworthy
- Critical thinking
- Working collaboratively
- MS Office
- Mail Handling
- Multi-Line Telephone Systems
- Appointment Scheduling
- Visitor Check-In
Timeline
Medical Office Specialist
Tallahassee Medical Group, PLLC
04.2023 - Current
Medical Office Specialist
Tallahassee Primary Care Associates, P.A.
11.2015 - 04.2023
Bachelor of Science - Health Information Management
Purdue University Global