CHERYL GOLEMAN

• Completed full building patrol every hour to spot and investigate concerns. Verified each individual's right to enter restricted areas and denied access to unauthorized persons
• Directed guests around building and answered accessibility questions.
• Responded quickly to incidents and assessed active situations for security concerns.
• Monitored CCTV cameras and alarm systems for security breaches.
• Worked independently and collaboratively to resolve urgent issues to protect lives and property.

Key Achievements/Contributions;

• Maintained spotless record of zero security incidents, while ensuring safe and secure environment.
• Demonstrated rapid response to emergencies and alarm activations to minimize potential risks and ensure swift resolutions.

• Provided best-in-class customer service experiences by assisting with traditional banking needs and complex service transactions.
• Educated clients on utilizing available services and supporting to understand and access the latest technology and banking products.
• Recognized circumstances and identified high-risk/vulnerable clients to mitigate potential risks and enhance client well-being.

Key achievements/Contributions:

• Built and nurtured strong client relationships which resulted in increased trust and client satisfaction.
• Stayed up-to-date with financial markets and economic trends.

• Welcomed customers and established immediate rapport to encourage gameplay.
• Maintained fast game pace by handling chips, cards, money, and gaming equipment efficiently.
• Promoted customer retention and satisfaction by greeting guests and encouraging fun gameplay environment.
• Assisted players with placing bets, and educating on game rules to increase understanding.
• Adhered to all gaming regulations and procedures to maintain legal and ethical operation.
• Managed chips and money transactions with attention to detail to prevent fraud.
• Received and documented patrons' wagers prior to beginning games. Dealt cards and compared hands to determine winners of games such as blackjack.

Key Achievements/Contributions:

• Maintained high level of accuracy, while dealing cards and handling chips.
• Delivered outstanding customer service by creating welcoming and friendly atmosphere at gaming table by engaging patrons in positive and entertaining conversation.

EMT: (2001-2015)

• Responded to emergency medical calls, providing basic life support services in accordance with protocols.
• Maintained levelheadedness and efficiency in high-pressure situations.
• Evaluated patient vital signs and status to determine care needs.
• Performed medical assessments, including airway management and splinting of fractures.
• Assessed patient conditions, maintaining calm demeanor in urgent situations so as to effectively prioritize tasks to save lives and provide medical care.
• Dressed and cleaned wounds and performed other duties as needed. Communicated with patients about pain, comfort, and needs during transportation and preliminary medical care.
• Maintained accurate patient records and documentation of treatments and safeguard information.
• Evaluated patient histories to assess and prioritize levels of care.
• Maintained up-to-date knowledge of protocols, procedures and medical advances.
• Conducted equipment and vehicle checks to maintain continuous and safe operation.

Key Achievements/Contributions:

• Nationally Registered EMT 2001 (15 years)
• Meritorious Service Award 2004
• Capital Area EMT of the Year 2010
• Critical Incident Stress Management Team
• Defensive Driving Coach
• Preceptor for New Employees

Medical Alarm Dispatcher: (2011-2015)

• Answer emergency calls, determine the nature of the emergency and forward the request to the appropriate service which may include contacting police, fire departments, ambulances, and/or utility crews.
• Maintained and detailed records of calls in electronic database which included time, date, location and details of incidents.
• Relayed latest information to 911 operators via electronic means and telephone calls.

Key Achievements/Contributions:

• Certified Medical Alarm Dispatcher