Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Cheryl Gordon

Grayslake,IL

Summary

Illinois State licensed and PTCB certified Pharmacy Technician eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Experienced in customer service and communication skills as senior stylist and pro shop manager. Motivated to grow and excel as a Pharmacy Technician.

Overview

26
26
years of professional experience
1
1
Certification

Work History

Pharmacy Technician

Walgreens
Grayslake, IL
02.2021 - Current
  • Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
  • Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments.
  • Counted and labeled prescriptions with correct items and quantities.
  • Processed incoming drug orders by checking deliveries against paperwork and updating the computer system.
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Collected co-payments or full payments from customers.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
  • Maintained proper drug storage procedures, registries, and records for controlled drugs.
  • Entered and processed patients' prescriptions into the internal system.
  • Solved customer problems in-person or over the telephone by providing assistance with placing orders, navigating systems and locating items.
  • Performed various pharmacy operational activities with a strong commitment to accuracy, efficiency and service quality.
  • Verified patient data and billing information to discover and resolve erroneous bills due to system errors.
  • Reviewed and verified customer information and insurance provider information.
  • Communicated with prescribers to verify medication dosages, refill authorizations and patient information.

Tennis Pro Shop Manager

Lifesport Athletic Club
Libertyville , IL
03.2016 - 03.2021
  • Built a loyal account base and long-term business relationships with vendor accounts.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.
  • Drafted invoices for completed work.
  • Assisted with marketing strategy creation and advertising initiatives to better promote the facility to the public.
  • Appraised inventory levels every month and ordered new merchandise to keep quantities well-stocked.
  • Reduced financial inconsistencies while assessing and verifying billing invoices.
  • Supervised the creation of exciting merchandise displays to catch the attention of store customers.
  • Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.

Senior Stylist

Touche Salon
Libertyville , IL
01.2001 - 02.2021
  • Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
  • Kept work areas, tools and equipment clean and properly sanitized to minimize risk and cross-contamination.
  • Hosted stylist training sessions to advance product knowledge and boost sales and conversion skills.
  • Attended social and networking events to engage in prospecting activities and grow a personal book of business.
  • Supported reception efficiency by taking phone calls and checking in clients.

Education

Pharmacy Technician - Pharmacy Technician

College of Lake County
Grayslake, IL
12.2020

Cosmetologist - Cosmetology Education

Xenon International Academy II, Inc.
Omaha, NE
07.1990

Skills

  • Client account management
  • Inventory management
  • Staff training/development
  • Client Needs Assessment
  • Stocking Shelves
  • Appointment Setting
  • Safety Training
  • Cash Register Operation
  • Customer consultation
  • Sales expertise
  • Answering Customer Questions
  • Updating Medication Histories
  • Receiving Incoming Supplies
  • FDA Drug Safety Guidelines
  • Drug Storage Procedures
  • Confidentiality and HIPAA
  • Assisting Pharmacists
  • Drug Safety
  • Insurance Knowledge
  • Typing Medication Labels
  • Interpreting orders
  • HIPAA
  • Medication dispensing
  • Drug inventory management
  • Processing payments

Certification

  • CPhT - Certified Pharmacy Technician
  • State of Illinois Pharmacy Technician License
  • Immunization Certification
  • CPR Certified
  • State of Illinois Cosmetologist License
  • State of Nebraska Cosmetologist License

Timeline

Pharmacy Technician

Walgreens
02.2021 - Current

Tennis Pro Shop Manager

Lifesport Athletic Club
03.2016 - 03.2021

Senior Stylist

Touche Salon
01.2001 - 02.2021

Pharmacy Technician - Pharmacy Technician

College of Lake County

Cosmetologist - Cosmetology Education

Xenon International Academy II, Inc.

Similar Profiles

CREATE PROFILE
Cheryl Gordon