Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Cheryl Gutekunst

Trenton,MI

Summary

Hardworking and passionate individual with strong organizational skills eager to secure a position within the airlines as a flight attendants.

Overview

12
12
years of professional experience

Work History

Customer Service Representative

Marshalls
10.2019 - Current
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
  • Participated in cross-functional initiatives aimed at enhancing overall business operations and customer satisfaction levels.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Implemented feedback loops that encouraged continuous improvement among team members by sharing insights about exceptional service delivery techniques.
  • Fostered a customer-centric culture within the team by consistently reinforcing the importance of empathy, understanding, and patience in all interactions with clients.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.

Patient Counting Representative

Henry Ford Health System
09.2012 - Current
  • Increased overall efficiency of the billing department by regularly auditing internal procedures and suggesting improvements.
  • Ensured timely submission of claims to various insurance carriers, resulting in prompt payment for services rendered.
  • Maintained strong working relationships with healthcare providers, fostering clear communication regarding billing-related matters.
  • Collaborated closely with the clinical team to ensure proper documentation was obtained for accurate billing purposes.
  • Continuously updated knowledge of industry regulations and compliance requirements, ensuring adherence to all applicable standards.
  • Managed patient accounts effectively, resolving discrepancies and addressing outstanding balances in a timely manner.
  • Contributed to overall office organization by maintaining up-to-date records of all billed services and payments received.
  • Educated colleagues on best practices in medical billing, providing ongoing training sessions as needed.
  • Developed customized reports for management review, highlighting trends in key performance metrics such as claim denial rates and days outstanding for accounts receivable balances.
  • Participated in departmental meetings, sharing insights and ideas for improving overall medical billing efficiency and revenue generation.
  • Served as a subject matter expert on medical billing matters, providing guidance to colleagues on complex cases or unique situations.
  • Maintained patient confidentiality by adhering to strict HIPAA regulations during all aspects of the coding and billing processes.
  • Developed a comprehensive understanding of ICD-10-CM, CPT, and HCPCS codes to ensure proper use in medical coding assignments.

Education

High School Diploma -

Iroquois High School
Elma, NY
06.1982

Skills

  • Product Knowledge
  • Complaint resolution
  • De-Escalation Techniques
  • Dispute Resolution
  • Complaint Handling
  • Document Control
  • Customer Relations
  • Brand representation
  • Conflict Resolution
  • Computer Proficiency
  • Staff Training

Accomplishments

  • Have won multiple recognition awards for outstanding customer service by customer feedback.
  • Have won an award for employee of the quarter (June, July, and August) for exceptional care to a customer who is disabled by accommodating them with help, dignity and respect in order to have an enjoyable shopping experience.
  • Nominated for Marshall customer service employee of the year for District 1235.

Timeline

Customer Service Representative

Marshalls
10.2019 - Current

Patient Counting Representative

Henry Ford Health System
09.2012 - Current

High School Diploma -

Iroquois High School

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Cheryl Gutekunst