Cheryl Henderson
Memphis,NY
Summary
Dedicated, determined and disciplined professional seeks a position that would allow me to utilize my extensive work experience.
Overview
30
30
years of professional experience
Work History
Youth Specialist Admin
The Memphis Office Of Youth Services
Memphis, TN 38104
09.2022 - Current
- Maintained documentation and records of students in the MAAP program.
- Documented client progress and activities in accordance with agency policies and procedures.
- Participated in creating life-skill training.
Retired/Disabled
N/A
Memphis, TN
05.2014 - 09.2022
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
Administrative Assistant
The Exchange Club Family Center Of Memphis
Memphis, TN
08.2010 - 04.2014
- Created and maintained databases to track and record customer data.
- Scheduled office meetings and client appointments for staff teams.
- Executed record filing system to improve document organization and management.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and other data.
- Managed filing system, entered data and completed other clerical tasks.
AmeriCorps Volunteer
The Exchange Club Family Center Of Memphis
Memphis, TN
08.2008 - 08.2010
- Assisted with special events and programs. and community services.
- Used strong interpersonal communication skills to convey information to others.
- Served as Parent-Aide proving parenting skills, education and training related to home management, discipline techniques, communication skills, and other skill areas as determine appropriate.
- CASA Volunteer - Court Appointed Special Advocate working to investigate and monitor cases of juvenile abuse and neglect and/or dependency in the Juvenile Court System.
Volunteer Worker
Carnes Elementary School
Memphis, TN
08.2006 - 05.2008
- Excellent communication skills, both verbal and written.
- Organized and detail-oriented with a strong work ethic.
- Assisted Teachers with students, grading papers, etc.
- Organized parent meeting agendas
- Facilitated presentations for parent meetings.
- Maintained weekly and monthly volunteer hours spreadsheets for Principal and Family Resource Center Manager.
Federal Express Manager
Federal Express, FedEx
Memphis, TN, Chattanooga, TN, Atlanta, GA
10.1993 - 10.2003
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Onboarded new employees with training and new hire documentation.
- Maximized performance by monitoring daily activities and mentoring team members.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
Education
Bachelor of Arts - Criminal Justice
University of Memphis
Memphis, TN05.1987
Skills
- Management
- Coaching
- Training
- Organizational Skills
Timeline
Youth Specialist Admin
The Memphis Office Of Youth Services
09.2022 - Current
Retired/Disabled
N/A
05.2014 - 09.2022
Administrative Assistant
The Exchange Club Family Center Of Memphis
08.2010 - 04.2014
AmeriCorps Volunteer
The Exchange Club Family Center Of Memphis
08.2008 - 08.2010
Volunteer Worker
Carnes Elementary School
08.2006 - 05.2008
Federal Express Manager
Federal Express, FedEx
10.1993 - 10.2003
Bachelor of Arts - Criminal Justice
University of Memphis