Cheryl Henderson
Memphis,NY
Summary
Dedicated, determined and disciplined professional seeks a position that would allow me to utilize my extensive work experience.
Overview
30
30
years of professional experience
Work History
Youth Specialist Admin
The Memphis Office Of Youth Services
09.2022 - Current
- Maintained documentation and records of students in the MAAP program.
- Documented client progress and activities in accordance with agency policies and procedures.
- Participated in creating life-skill training.
Retired/Disabled
N/A
05.2014 - 09.2022
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
Administrative Assistant
The Exchange Club Family Center Of Memphis
08.2010 - 04.2014
- Created and maintained databases to track and record customer data.
- Scheduled office meetings and client appointments for staff teams.
- Executed record filing system to improve document organization and management.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and other data.
- Managed filing system, entered data and completed other clerical tasks.
AmeriCorps Volunteer
The Exchange Club Family Center Of Memphis
08.2008 - 08.2010
- Assisted with special events and programs. and community services.
- Used strong interpersonal communication skills to convey information to others.
- Served as Parent-Aide proving parenting skills, education and training related to home management, discipline techniques, communication skills, and other skill areas as determine appropriate.
- CASA Volunteer - Court Appointed Special Advocate working to investigate and monitor cases of juvenile abuse and neglect and/or dependency in the Juvenile Court System.
Volunteer Worker
Carnes Elementary School
08.2006 - 05.2008
- Excellent communication skills, both verbal and written.
- Organized and detail-oriented with a strong work ethic.
- Assisted Teachers with students, grading papers, etc.
- Organized parent meeting agendas
- Facilitated presentations for parent meetings.
- Maintained weekly and monthly volunteer hours spreadsheets for Principal and Family Resource Center Manager.
Federal Express Manager
Federal Express, FedEx
10.1993 - 10.2003
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Onboarded new employees with training and new hire documentation.
- Maximized performance by monitoring daily activities and mentoring team members.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
Education
Bachelor of Arts - Criminal Justice
University of Memphis
Memphis, TN05.1987
Skills
- Management
- Coaching
- Training
- Organizational Skills
Timeline
Youth Specialist Admin
The Memphis Office Of Youth Services
09.2022 - Current
Retired/Disabled
N/A
05.2014 - 09.2022
Administrative Assistant
The Exchange Club Family Center Of Memphis
08.2010 - 04.2014
AmeriCorps Volunteer
The Exchange Club Family Center Of Memphis
08.2008 - 08.2010
Volunteer Worker
Carnes Elementary School
08.2006 - 05.2008
Federal Express Manager
Federal Express, FedEx
10.1993 - 10.2003
Bachelor of Arts - Criminal Justice
University of Memphis
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