Cheryl Hillman
Customer Service
Summary
An enthusiastic team-player with superb communication skills, dedicated to providing the best possible service to meet the highest standards. Excellent organizational skills, multi-tasking and clerical skills. Eager to begin an exciting new career and ready to assist your company achieve its goals.
Overview
16
16
years of professional experience
Work History
Weigh/Scale Master
Stewart Materials
Ft. Pierce, Fl.
09.2021 - Current
- Traffic control: Weigh in 1 inbound lane, weigh out 2 outbound lanes
- Manage truck activity while inside the mine
- Produce sales and material reports daily
- Coordinate with multiple dispatch coordinators daily
- Approximately 500+ trucks per day
- Customer service representative
- Apex System., Mettler Toledo scales, Scale-Rite Scale, and Zebra Printers
- MSHA Certified
- Answered customer calls professionally and routed to appropriate person.
- Complied with safety regulations to avoid potential injuries and support company goals.
- Operated weigh scales and issued tickets when necessary.
- Greeted customers and provided excellent service to internal and external clients.
- Communicated with operators to share information related to product.
- Followed up with customers to handle delays or other issues.
- Checked loads to identify contents and unauthorized or highly regulated materials.
Retail Sales
Natures Treasures LLC
Key West, Fl.
01.2020 - 04.2020
- Retail sales of rare coins and jewelry
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
- Managed cash register after end of shift to balance and record accurate transactions.
Marketing Coordinator
Self Employed
01.2007 - 04.2020
- Produce Open House and New Listing flyers
- Run Real Time Reports
- Developed campaigns and specific marketing strategies for clients.
Customer Service
Red Lobster
Orlando, Fl.
01.2019 - 01.2020
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Education
Indian River Community College
Skills
Clerical Support
Safety Requirements
Data Entry
Training and Development
Recordkeeping strengths
Account management
Timeline
Weigh/Scale Master
Stewart Materials
09.2021 - Current
Retail Sales
Natures Treasures LLC
01.2020 - 04.2020
Customer Service
Red Lobster
01.2019 - 01.2020
Marketing Coordinator
Self Employed
01.2007 - 04.2020
Indian River Community College