Summary
Overview
Work History
Education
Skills
Timeline
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Cheryl Jackson

Atlanta,GA

Summary

Goal-oriented Elite VIP Consultant with exceptional interpersonal problem-solving and analytical skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Strong focus on customer service and customer satisfaction. Ability to build and maintain healthy working relationships with clients and co workers. Possess good supervisory and leadership skills. Excellent eye for detail enabling quick identification of areas for improvement and suggesting strategies to help reach corporate goals. Focused on introducing efficient procedures and processes.

Overview

26
26
years of professional experience

Work History

Elite VIP Consultant

BCD Travel
02.2022 - Current
  • Handles incoming travel related emails and calls throughout shift including flight disruptions and travel monitors.
  • Responsible for monitoring the Elite 24 message board and email inbox for client related request and prioritize tasks.
  • Assist teams members with complex issues. GDS formats and BCD scripts.
  • Monitor Zoetis email inbox for international Elite requests.
  • Enhance communication among team members to foster collaborative and supportive work environment.
  • Guide and support new employees through tasks.
  • Filter and distribute Excel Decision Source Report if needed.

VIP Entertainment Travel Consultant

BCD Travel - Warner Media
08.2007 - 10.2020
  • Coordinated travel reservations with impeccable confidentiality for Warner Bros, HBO and Turner Sports.
  • Booked air, rail, hotels, car rentals and car services for C3 level executives and production VIP talent; designated agent for Turner classic movies talent/CNN relocation travel.
  • Worked closely with clients to understand unique needs and meet specific travel desires.
  • Booked special and unique services as required by clientele; scheduled meet and greet services for airport escort services.
  • Conformed to client travel standards and policies; promoted acceptance of fares, rates, and suppliers that match client's travel program policies and negotiated contracts.
  • Managed prompt and accurate response to telephone and email communications.
  • Exceeded customer service satisfaction standards by understanding and anticipating clients' expectations.
  • Handled sensitive information with professionalism and discretion.
  • Responded to clients' questions, issues, and complaints and found appropriate solutions when needed.
  • Maintained energy and enthusiasm in fast-paced environment.



Corporate Travel Consultant

BCD Travel - American Cancer Society
01.1999 - 08.2007
  • Coordinated travel needs for volunteers and employees; provided guidance and assistance on complex issues and/or large travel requests.
  • Booked transportation and coordinated schedules for conferences and meetings.
  • Handled ticketing, accounting, reporting errors and monthly reports.
  • Trained new hires.
  • Traveled and worked client meetings on-site on demand.
  • Utilized understanding of exchanges to avoid debit memos arising from incorrect ticketing or incorrect application of fare rules and procedures.
  • Developed loyal client base due to excellent listening and research skills and keen understanding of travel budgets.
  • Provided customers with the lowest fares and well-researched travel options, successfully promoting negotiated rates while improving customer satisfaction ratings.

Education

BBA - Business Administration And Management

Fort Valley State University
Fort Valley, GA

Business Travel Institute
Atlanta, GA

Skills

  • Relationship Building
  • Active Listening
  • Conflict Resolution
  • Team Work
  • Emotional Intelligence
  • Skilled multi-tasker
  • Team Leadership & Development

Timeline

Elite VIP Consultant

BCD Travel
02.2022 - Current

VIP Entertainment Travel Consultant

BCD Travel - Warner Media
08.2007 - 10.2020

Corporate Travel Consultant

BCD Travel - American Cancer Society
01.1999 - 08.2007

BBA - Business Administration And Management

Fort Valley State University

Business Travel Institute

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Cheryl Jackson