Cheryl Jenkins
Yamhill
Summary
Dynamic Senior Fraud Analyst with extensive experience at Wells Fargo Bank, N.A., specializing in fraud detection strategies and transaction analysis. Proven track record in enhancing fraud prevention measures and training junior analysts. Exceptional communication skills and a commitment to AML regulatory adherence have consistently driven successful outcomes in high-stakes environments.
Overview
30
30
years of professional experience
Work History
Senior Fraud Analyst
Wells Fargo Bank, N.A.
02.2022 - Current
- Analyzed transaction data to identify patterns indicative of fraudulent activity.
- Assisted in developing and implementing fraud detection strategies using advanced analytics tools.
- Collaborated with cross-functional teams to investigate potential fraud cases and enhance response protocols.
- Worked independently with minimal supervison
- Supported training initiatives for junior analysts on fraud detection methodologies and best practices.
- Monitored real-time alerts, escalating high-risk transactions for further investigation as necessary.
- Conducted research on emerging fraud trends to inform strategic decision-making within the department.
- Worked independently on special projects
- Metrics always exceeding
Premier Phone Banker Customer Service
Wells Fargo Bank, N.A.
07.2018 - 01.2022
- Managed customer inquiries and resolved account issues efficiently.
- Conducted thorough needs assessments to recommend appropriate banking products.
- Trained and mentored new team members on operational procedures.
- Developed strong rapport with clients to foster loyalty, trust, and repeat business.
- Reduced client dissatisfaction rates by implementing proactive solutions to address common concerns before they escalated into major issues.
- Received numerous accolades from supervisors for consistent high-quality performance, dedication to client satisfaction, and commitment to professional growth.
- Assisted in the onboarding of new Premier Phone Bankers, sharing best practices for successful call management and customer relationship building.
- Managed high-value client portfolios, ensuring optimal account performance and retention.
- Efficiently managed fluctuating call volumes during peak times, ensuring that all clients received prompt attention and resolution to their queries.
Assistant Manager
Shell Oil
01.2016 - 07.2018
- Led team in executing daily operational strategies to enhance customer satisfaction and service efficiency.
- Developed and implemented training programs to improve staff performance and operational knowledge.
- Streamlined inventory management processes, reducing discrepancies and improving accuracy.
- Coordinated scheduling and allocation of resources to optimize workflow and meet business demands.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Credit Card Collection Agent
Wells Fargo Bank, N.A.
02.1995 - 12.1997
- Facilitated communication with customers to resolve overdue credit card accounts.
- Developed strategies for effective collection efforts, improving overall recovery rates.
- Trained new team members on compliance regulations and best practices in collections.
- Analyzed customer payment history to identify patterns and improve collection tactics.
Education
Aloha High
Aloha, OregonSkills
- AML regulatory adherence
- Transaction analysis
- Fraud detection systems
- Fraud detection strategies
- Fraud detection research
- Fraud loss mitigation
- Professional communication skills
- Effective verbal communication
- Comprehensive case management
Timeline
Senior Fraud Analyst
Wells Fargo Bank, N.A.
02.2022 - Current
Premier Phone Banker Customer Service
Wells Fargo Bank, N.A.
07.2018 - 01.2022
Assistant Manager
Shell Oil
01.2016 - 07.2018
Credit Card Collection Agent
Wells Fargo Bank, N.A.
02.1995 - 12.1997
Aloha High
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