Romarie Cruz
Franklin,WI
Summary
Dynamic KYC Officer at US Bank NA with expertise in thorough due diligence analysis and AML regulatory adherence. Proven ability to enhance compliance through meticulous audits and effective communication.
Recognized for building strong customer relationships while ensuring accurate verification of documents and risk assessment, driving operational excellence in financial services.
Knowledgeable about internal controls, process evaluations and procedural reviews.
Overview
17
17
years of professional experience
Work History
KYC Officer
US Bank NA
11.2021 - Current
- Assisted with internal quality check audits to confirm compliance with applicable laws and regulations.
- Conducted periodic compliance audits and reviews to identify areas of improvement.
- Maintained up-to-date knowledge of applicable laws and regulations.
- Monitor customer transactions to detect unusual or suspicious activities that may indicate money laundering or other financial crimes.
- Meticulously verify client identities by gathering and analyzing various documents, ensuring accuracy and compliance with regulations.
- Conduct due diligence on customers, including risk assessment and customer identification, and follow up to ensure necessary documentation is obtained.
- Effective communication with clients and internal teams is crucial for gathering information and reporting findings.
Senior Commercial Banker
US Bank NA
03.2016 - 10.2021
- Educated customers on features and benefits of banking products and services.
- Conducted research to answer questions and handle issues using multiple systems and resources.
- Prepared contracts and related documentation according to strict standards.
- Met with customers to understand goals and recommend solutions to fit specific needs.
- Managed escalated phone calls by applying conflict resolutions skills and extensive knowledge of bank policies, products, and services.
- Opened, closed, and updated accounts for customers.
Senior Service Banker
US Bank NA
08.2008 - 03.2016
- Assisted customers with setting up or closing accounts, and signing up for new services.
- Managed escalated phone calls by applying conflict resolutions skills and extensive knowledge of bank policies, products, and services.
- Developed and maintained strong customer relationships, providing exceptional service and advice.
- Investigated customer inquiries and resolved discrepancies in helpful and timely manner.
- Opened, closed, and updated accounts for customers.
Education
Marketing And Management
College of The Holy Spirit
Manila, Philippines03-1999
Skills
- Thorough due diligence analysis
- Verification of documents
- Detailed compliance documentation
- AML regulatory adherence
- Compliance audit evaluations
- Knowledge of capital markets
- Risk analysis expertise
Timeline
KYC Officer
US Bank NA
11.2021 - Current
Senior Commercial Banker
US Bank NA
03.2016 - 10.2021
Senior Service Banker
US Bank NA
08.2008 - 03.2016
Marketing And Management
College of The Holy Spirit
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