Cheryl Jeter
Ione,CA
Summary
Dynamic professional with extensive experience in managing and optimizing IT infrastructures across various industries. Track record of ensuring seamless system operations, leading successful software and hardware installations, and coordinating complex IT projects. Adept at troubleshooting, network configuration, and maintaining backup systems. Known for exceptional problem-solving skills, strategic planning, and outstanding performance in high-pressure environments. Expertise in overseeing Active Directory, Avaya systems, Veeam Backups, and various IT hardware. Awarded for contributions to new casino launches, system upgrades, and improving customer service metrics. Skilled in team training and development, fostering effective resolutions to technical issues.
Overview
17
17
years of professional experience
1
1
Certification
Work History
IT Manager
Harrahs Northern California
01.2022 - Current
- Spearhead development of IT strategies, business continuity/disaster recovery plans, and budget forecasts
- Complete all audit requests promptly on a monthly, quarterly, and yearly basis
- Direct all system updates and modifications
- Oversee IT budget to meet organizational needs
- Coordinate segments of company-wide IT initiatives, projects, and rollouts
- Awarded Employee of the Month to two team members
- Secured two nominations for Founders Award for one team member
- Optimized computer system performance by implementing efficient escalation and corrective measures for hardware and software issues.
Market Engineer Supervisor
Harrahs Northern California
01.2021 - 01.2022
- Conducted yearly IPL/Role Swap of iSeries system to optimize performance
- Installed, upgraded, and maintained hardware and software products to enhance functionality
- Adhered to IT change control process to assure seamless implementation of updates
- Collaborated with management and enterprise IT to schedule Veeam Backups for SDS and Property Servers, and coordinated Tape Rotations
- Successfully conducted monthly audits of Active Directory employees to verify data accuracy and security compliance
- Achieved a seamless yearly IPL/Role Swap of the iSeries system to optimize performance and system reliability
- Coordinated hardware installations, changes, and updates with vendors and users to decrease downtime
- Updated new and outgoing employee accounts in Active Directory for streamlined access management
- Assigned and managed Voice Mailboxes through Avaya phone system to optimize communication channels
- Trained teammates to effectively resolve problem tickets and drive high-quality service delivery.
Market Engineer II
Harrahs Northern California
03.2019 - 01.2021
- Oversaw operation of all systems by conducting monthly servers recycle and patch management
- Researched and rectified standard network configurations and cabling to optimize network performance
- Played a pivotal role as opening team member in successful establishment of Harrah's Northern California casino
- Implemented all printers with appropriate overlays for form management aligned with CMS Workstations for smooth operations
- Established and maintained Avaya Phone system, optimizing communication channels throughout organization
- Maintained VEEAM Backups, including creation of backup jobs and tape rotation schedules for property.
Market Engineer II
Horseshoe Baltimore Casino
08.2016 - 03.2019
- Administered daily audits and execute special projects to drive operational efficiency and quality standards
- Planned and coordinated all hardware installations, changes, and updates with vendors and users, verifying compliance with IT change control process
- Provided advice on application design changes to management and enterprise IT to optimize resource utilization and improve performance
- Spearheaded Abacus install project, facilitating uniform software usage across Eastern Region, leading to smoother transactions and enhanced customer service
- Exceeded expectations and earned a nomination for Caesars Award of Excellence for Internal Service
- Played a pivotal role in timely opening of 'Future Noodle' restaurant.
Market Engineer I
Horseshoe Baltimore Casino
09.2014 - 08.2016
- Managed maintenance and repair of information technology equipment for all departments, including troubleshooting, repairing, and replacing cash registers, server stations, and kitchen printers
- Analysed and recommended tools and service aids for system/network operation and problem determination
- Installed and evaluated new software and hardware products to enhance system functionality
- Created help desk tickets and resolved issues, collaborating with vendors when necessary
- Completed monthly server patch management for system security and performance optimization
- Played a pivotal role in successful opening of The Horseshoe Baltimore Casino, ensuring seamless operations of information technology equipment across all departments.
Market Engineer I
Caesars Atlantic City
03.2008 - 09.2014
- Updated and maintained IT equipment and systems for optimal performance
- Administered systems and tools for analysing and securing computer system programs and database files to comply with audit and regulatory requirements
- Managed backup procedures of end-user production files and applications on personal computer networks
- Upgraded wiring closet and network switches to enhance network infrastructure
- Led emergency software change across all four properties in Atlantic City casino cages, enhancing efficiency and accuracy of money intake/outtake recording
- Consolidated casino cage operations from two PCs to one PC per window, significantly improving customer service metrics
- Played instrumental role in timely opening of several restaurant outlets
- Honored with Employee of the Month award for outstanding contributions.
Skills
- Windows 10/11, Microsoft Office Suite (2007, 2010, O365), Microsoft Active Directory, Microsoft Server (2008, 2010, 2012, 2016), VMware, vSphere Client, Backup Exec 2014, Veeam Backup & Replication 95, Rubrik, InfoGenesis, Universal Desktop, NRT CHS Backoffice, Pulse VPN, McAfee Endpoint Encryption, CMS, IBM i Access for Windows, VIP Lightspeed, Remedy, Avaya, VoIP, NetTime, Timeworks, Altiris, Symantec, Open Table, Citrix, Castnet, Key Watcher TrueTouch, ITIL Service Now, Slot Database Systems v9/13, FortiNAC-VM, ClearPass, Cortex XDR, Global Protect, HotSOS, Beyond Trust/Bomgar, Okta, Trellix, User Matrix, Zoom, Stratton Warren
- Lenovo, Dell, IBM laptops and desktops; Juniper and Cisco switches; IBM 4840-544, IBM 4840-553; Systech RCS/4000; PAR Everserv 500, PAR S128G; Lexmark, Xerox, Oki data, Boca, Epson, Star, DataCard, Kyocera, Konica Minolta printers
Certification
CompTIA A+ Certification
Timeline
IT Manager
Harrahs Northern California
01.2022 - Current
Market Engineer Supervisor
Harrahs Northern California
01.2021 - 01.2022
Market Engineer II
Harrahs Northern California
03.2019 - 01.2021
Market Engineer II
Horseshoe Baltimore Casino
08.2016 - 03.2019
Market Engineer I
Horseshoe Baltimore Casino
09.2014 - 08.2016
Market Engineer I
Caesars Atlantic City
03.2008 - 09.2014
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