Thai Yang
Banning,CA
Summary
Experienced and accomplished IT Director with a proven track record specializing in leading high-performing and multi-disciplinary teams. Insightful Information Technology Director with over 15 years of IT leadership experience in Hospitality, including oversight of infrastructure, application support and security services. Dedicated to customer satisfaction with focused delivery of technical solutions. Proven leader in directing operations, maintenance and support of complex systems. Develops creative business solutions and leveraging diverse methodologies. Successful at optimizing security standards, improving planning process and management systems implementation. Highly adept in proposal development, technology needs assessments and staff training.
Overview
23
23
years of professional experience
Work History
Manager of Information Technology
Sensei Porcupine Creek
10.2021 - Current
- A member of the Executive team and the pre-opening team. Opened the brand new exclusive ultra luxury boutique hotel and wellness retreat.
- Reviewed, assessed and guided implementation of architecture design, implementation, testing and deployment needs to identify project requirements and costs for newly hotel. Designed and led implementation of company-wide enterprise security strategy for network and hardware security, disaster recovery, data protection and information access across all major systems.
- Lead the implementation of all hotel and retreat technology for the property.
- Conduct trainings for all technology systems and create/publish training materials for all team members.
- Established cost-saving measures and alleviated compliance risk through software license audits.
- Developed and maintained IT department operational budget.
- Delivered effective integrations of hotel systems applications to centrally manage tasks.
- Authored service level agreements for help desk operations.
- Interviewed, hired and trained staff, leading performance reviews and offering constructive feedback.
- Managed MSP and internal team by coaching, mentoring and driving efficiency. Work with MSP to maintain inventory of IT assets and to ensure security of data, network access and backup systems.
- Integrated and implemented the following system: Cisco PBX, Opera Cloud, OPI, OXI, IFC, VSS, ISI, Intelity, Kandji MDM, VMware, Windows Servers, Pure Storage, Okta, Talk desk, Percipia, Micros Simphony, AssaAbloy, Lutron, Crestron, Alice, Sonifi guest wi-fi, TechnoGym, O365 suite, Asana, Slack, Jira, Confluence, Zendesk, Crowdstrike and many other cloud based services.
- Currently in phase II, a retreat expansion. Adding over a dozen luxury one bed room villas, two admin building and a new security building. Initial scope of network infrastructure discovery and buildout.
Director of Information Technology
Glen Ivy Hot Springs, Inc. “GOCO Hospitality Company
07.2006 - 10.2021
- Worked along side all departments and with CEO & CFO to develop and implement, created IT strategies, policies, tested disaster recovery and business continuity plans and maintained appropriate back-up system.
- Analyzed department and job-related functionality requirements to align technology priorities with business needs.
- Interviewed, hired, trained, managed, mentored, coached IT team members and leading performance reviews and offering constructive feedback.
- Administer training to technical and non-technical staff on new technologies.
- Development and implementation of cultural change process, as part of growth strategy, designed to improve information flow and to allow each team member to contribute maximum possible.
- Led bi-weekly planning meetings to develop team strategies and define project goals.
- Early stages of project scoping of new resort expansion. New wellness destination resort, onsite residential housing units, 100 room hotel and expansion from its current 11 acres to over 88 acres.
- Monthly budgets and P&L statement meeting, financial reports and projections for accurate reporting of financial standing. Developed, tracked and controlled information technology operating budgets and cost and benefit analyses for IT spending initiatives.
- Documented and analyzed processes and procedures and adhered to regulatory guidance.
- Worked closely with management teams to plan, develop, coordinate and execute technical strategies aligned to company vision, mission and purpose.
- Liaised effectively with others to promote on-going network design, reevaluation and optimization that scaled with company growth.
- Analyzed network security and current infrastructure to assess areas in need of improvement and develop solutions.
- Played key role in on-going network design, reevaluation and optimization to keep pace with company growth.
- Implemented various systems, including VoIP PBX, Cisco ASA, Enterasys POE switches, Windows servers, Network segregation, new resort software, IP surveillance system, Ubiquiti Wireless AP, Ubiquiti PtP bridging/backhauls, 500 Mbps Ethernet circuits and followed strict rules of PCI-DSS compliant & HIPPA compliant, which include regular security testing from certified approved vendors.
Information Technology Supervisor
Morongo Casino Resort & Spa
10.2000 - 07.2006
- Responsible for day to day operations and support for all hotel, casino, spa and resort IT systems.
- Manage team of 8 with all aspect of IT skill levels, developed training documentations. Coached and trained team members to ensure duties and project are completed on time. Wrote policy, procedure and manuals governing internal IT use.
- Maintained and monitored server room and all IDF's on property.
- Assisted in moving entire company from old Casino Morongo over to new Morongo Casino Resort & Spa within IT.
- Project owner for implementation of all InfoGenesis POS throughout casino floor and for N9ne Group and all it's venues.
- Managed multifaceted issues and effectively work on multiple diverse tasks. Proven track record of tackling and solving tough business and technical problems. Strong leader with demonstrated ability to work effectively with individuals at all skill levels and in all functional areas.
- Able to manage full project lifecycle from requirements gathering to final implementation and training.
- Identified computer hardware and network system issues, performing troubleshooting techniques for remediation. Analyzed network security and current infrastructure to assess areas in need of improvement and develop solutions.
- Guided implementation of company-wide enterprise security strategy for network and hardware, disaster recovery, data protection and endpoint protection.
- Oversaw development and implementation of improvements to support and network operations.
- Facilitated best user experience through continuous support, training classes, webinars, improvements and communication of system changes.
- Duties include AV setups, managed print queues within AS400, night audits within LMS, Infinium, ACSC, Stratten Warren, ATM connectivity, Kiosks displays, Pylon, Curtain show, Paltronics, Bartech systems, Nstreme from Smart Hospitality, Onity key encoder, Shift4, SpaSoft. Addition, manage and maintain employee daily time clock terminals within Time Works and parking digital meters.
- Ran ticket upload process for daily ticket redemption.
- Managed coupon server, gear boxes, HAS server and ensure all gaming machines are communicating back to servers.
- Oversaw implementation of all Class II gaming machines throughout casino floor.
- Deal effectively with all levels of supervisors, managers, directors, GM and Tribal council members.
Education
Master of Science - Information Technology Management
Western Governors University
Salt Lake City, UT03.2026
No Degree - Computer Information Systems
Devry University
Pomona, CACertified Hospitality Technology Professional -
HITEC
06.2013
Certified Spa Supervisor -
ISPA
Las Vegas, NV07.2010
High School Diploma -
Banning High School
Banning, CA06.1995
Skills
- Operation Systems: Windows 10, Windows 11, Windows Server 2000 - 2022, AS400, Linux Ubuntu & Redhat, VMWare ESXi
- Software applications: Opera Cloud, AssaAbloy, TalkDesk, Cisco call manager, Book4Time, Jira, Confluence, Slack, Asana, Zendesk, O365, Okta, GMS, Guide App, ABM, Percipia, Resort Suite, Spa Soft, Millennium, Agilysys Infogenesis, Genesys Pure Cloud, ShoreTel Director, Symantec End Point, Symantec Anti-Virus, Symantec Exchange Spam filter, Symantec Backup Exec, ORF Spam filter, Crowdstrike Endpoint Protection, Carbonite Safe Cloud Backup Solution, Adobe Photoshop CC, Adobe Lightroom, Active Directory, GPO, DHCP, MS Office 2010 - 2019, MS Exchange 2007-2019, MS Sharepoint, MS Teams, Numara Track-IT ticketing system, ACSC, Stratton Warren, Infinium, LMS, Time Works, ADP, Kronos, PayCom, MS Dynamics SL, M3 Accounting, Sage FAS, Wordpress, Shift4 Payment, FredomPay payment, Intelity, Alice and Sonifi systems
- Hardware: Dell Poweredge servers, Dell workstations, Pure Storage, Crestron, Lutron, Johnson Controls, AssaAbloy key encoders, Apple MBP, iPads, Android tablets, HP Laser jet printers, Xerox business copiers, Ricoh business Copiers, Checkpoint NextGen Firewalls, Cisco ASA 5510 & 5520 firewalls, Cisco 2950 & 3500 series Switches, Enterasys B & G series POE Switches, Lenovo workstations, Lenovo thinkpads, IBM SurePOS, Ingenico IPP350, Toshiba TCxWave POS, Ubiquiti AP & Antenna, ShoreTel VoIP PBX, Avaya PBX, Diebold ATM, ASAI ATM, Coupon Server, Slot gear boxes, HAS Server, Vitek IP NVR & CCTV system, Ruckus AP, Ruckus controller, Fortnet Firewall and Meraki switches
- Networking: TCP/IP, Wireless, DNS, WINS, DHCP, VPN, T1 Circuits, Ethernet Circuits, Smart Voice Circuits, SD-WAN, Fiber, Cat3, Cat5e, Cat6, RJ45, RJ11, 66 block, 110 block
Timeline
Manager of Information Technology
Sensei Porcupine Creek
10.2021 - Current
Director of Information Technology
Glen Ivy Hot Springs, Inc. “GOCO Hospitality Company
07.2006 - 10.2021
Information Technology Supervisor
Morongo Casino Resort & Spa
10.2000 - 07.2006
Master of Science - Information Technology Management
Western Governors University
No Degree - Computer Information Systems
Devry University
Certified Hospitality Technology Professional -
HITEC
Certified Spa Supervisor -
ISPA
High School Diploma -
Banning High School
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