CHERYL Jicha
Lakeland,FL
Summary
Proven leader in the hospitality industry, adept at boosting team performance and customer satisfaction at Mrs. Tea Pots through effective staff training and development, and meticulous kitchen management. Excelled in multitasking and fostering a collaborative environment, achieving a significant increase in operational efficiency. Skilled in inventory control and sanitation standards, ensuring compliance and high-quality service delivery. Energetic Kitchen Manager enthusiastic about working with high-performance teams. Personable, responsible and hardworking professional. Dedicated to innovative dishes, effective budgeting and top-of-the-line customer service. Skilled Kitchen Manager knowledgeable about best practices, safe food handling and inventory management. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
15
15
years of professional experience
Work History
Kitchen Manager
Mrs. Tea Pots
Lakeland, FL
02.2003 - 03.2006
- Maintained a clean and safe work environment, adhering to all health department regulations and guidelines.
- Scheduled and received food and beverage deliveries, adhering to food cost and budget.
- Checked and tested foods to verify quality and temperature.
- Mentored and trained new team members, fostering a positive culture of teamwork and collaboration within the kitchen staff.
Manager, Bartender
Jimmy D's Lounge
Lakeland, FL
02.1997 - 03.2002
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Developed and maintained relationships with customers and suppliers through account development.
Manager, Cook
Floridian Restaurant
Lakeland, FL
11.1993 - 12.2001
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and maintained relationships with customers and suppliers through account development.
Bartender, Server
Sawmill Restuarant
Lakeland, FL
11.1992 - 02.1994
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Kept bar presentable and well-stocked to meet customer needs.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
Bartender, Cocktail Server
Jenro's
4648 East Honey Grove Rd. Virginia Beach, Va.
11.1990 - 09.1992
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Kept bar presentable and well-stocked to meet customer needs.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
Education
High School Diploma -
Howell High School
Howell Township, NJ06.1985
Skills
- Multitasking and Organization
- Customer Service
- Food Safety
- Inventory Management
- Staff Supervision
- Food Preparation
- Staff Training and Development
- Kitchen Management
- Inventory Control
- Waste Reduction
- Attention to Detail
- Problem-Solving
- Safe Food Handling
- Kitchen equipment operation and maintenance
- Ordering Supplies
- Cleaning and sanitation
- Staff Management
- Vendor Relations
- Operations Management
- Team Collaboration and Leadership
- Sanitation Standards
- Health Code Compliance
- Food production management
- Recipes and menu planning
- Product Rotation
- Supply Ordering
- Food and Beverage Management
- Order Accuracy
- Kitchen Equipment Maintenance
- Employee Scheduling
- Food plating and presentation
- High-volume dining
- Health Inspections
Timeline
Kitchen Manager
Mrs. Tea Pots
02.2003 - 03.2006
Manager, Bartender
Jimmy D's Lounge
02.1997 - 03.2002
Manager, Cook
Floridian Restaurant
11.1993 - 12.2001
Bartender, Server
Sawmill Restuarant
11.1992 - 02.1994
Bartender, Cocktail Server
Jenro's
11.1990 - 09.1992
High School Diploma -
Howell High School