Luke Hoppes
Leicester,NC
Summary
Dedicated professional with experience in customer service and manufacturing. Known for precision assembly and good manufacturing practices. Ready to leverage strong decision-making and leadership skills to enhance operational efficiency and customer engagement.
Overview
8
8
years of professional experience
Work History
Member Services Associate
Biltmore Fitness
Asheville, NC
10.2022 - Current
- Assisted members with inquiries, enhancing customer satisfaction and retention.
- Processed membership applications efficiently, ensuring accurate data entry in the system.
- Coordinated fitness program registrations, streamlining enrollment for new and existing members.
- Maintained cleanliness and organization of facilities, promoting a welcoming environment for all guests.
- Kept administrative records current and accurate to promote efficiency and team effectiveness.
- Processed payments for memberships, ensuring accuracy and timeliness in financial transactions.
Assembler
Sperion Staffing
Asheville, NC
02.2025 - 03.2026
- Operated hand and power tools to assemble components accurately.
- Followed safety protocols to maintain a hazard-free work environment.
- Interpreted technical drawings and schematics to ensure assembly precision.
- Conducted quality checks on finished products for functionality and aesthetics.
- Collaborated with team members to meet production deadlines consistently.
- Assisted in training new employees on assembly processes and safety measures.
- Maintained inventory of materials and tools, ensuring availability for production needs.
- Maintained high-quality standards with thorough inspections of assembled parts.
Custmer Service Associate
Habitat for Humanity
Asheville, NC
09.2021 - 06.2022
- Developed and maintained positive relationships with clients, fostering community engagement.
- Collaborated with team members to streamline processes, enhancing overall service efficiency.
- Assisted with loading and unloading of donated and purchased goods.
- Proficient knowledge of forklift operations to move products safely for product storage and display.
Assistant Guest Services Manager
Fresh Market Inc.
Asheville, NC
07.2020 - 07.2021
- Led guest services team to enhance customer satisfaction and resolve issues efficiently.
- Maintain visually appealing and effective displays storewide.
- Oversaw daily operations, ensuring adherence to company policies and standards in guest services.
- Mentored junior staff on best practices in guest relations and conflict resolution techniques.
Warehouse Associate
Restoration Hardware
Asheville, NC
07.2018 - 07.2020
- Operated forklifts and pallet jacks for efficient material handling and inventory management.
- Maintained accurate inventory records through regular cycle counts and system updates.
- Coordinated shipping and receiving processes to ensure timely deliveries and order fulfillment.
- Repaired and modified damaged furniture.
- Streamlined packing processes, reducing errors and improving overall efficiency in order preparation.
- Monitored stock levels and reported discrepancies to management, ensuring optimal inventory availability.
Education
High School Diploma - General Studies
Asheville Buncombe Technical College
Ashleville, NCHigh School Diploma -
Madison County Early College
Marshall, NC05-2018
Skills
Good manufacturing practices Precision assembly
Adaptive problem solving Equipment preparation
Customer service Money handling
Goal-oriented mindset Data entry proficiency
Timeline
Assembler
Sperion Staffing
02.2025 - 03.2026
Member Services Associate
Biltmore Fitness
10.2022 - Current
Custmer Service Associate
Habitat for Humanity
09.2021 - 06.2022
Assistant Guest Services Manager
Fresh Market Inc.
07.2020 - 07.2021
Warehouse Associate
Restoration Hardware
07.2018 - 07.2020
High School Diploma - General Studies
Asheville Buncombe Technical College
High School Diploma -
Madison County Early College