Cheryl Jones

• Meet with and comfort families on a daily basis.
• Prepared necessary documents that would satisfy state and corporate requirements in order to move forward with cremation.
• Provide excellent service and attention to customers when face-to-face or through phone conversations.
• Prioritized and delegated daily work tasks to meet anticipated project goals.
• Motivated and supported employees to maintain low turnover.
• Guided department employees on changes from management.
• Resolved customer inquiries and complaints requiring management-level escalation.
• Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.

• Offered counsel, comfort and support to loved ones during difficult times.
• Participated in community activities for funeral home promotions and other purposes.
• Completed and filed all necessary legal documentation quickly and accurately.
• Conducted pre-need consultations to educate clients on available funeral plans.
• Prepared death certificates and drafted obituaries.
• Consulted with families of deceased to make funeral arrangements.
• Scheduled funeral services, coordinated burials and arranged cremations.

-Works closely with the Sales Manager to ensure all sales people meet their goals

-Handles all customer service calls from customers

-Validate all new contracts to ensure they are in compliance with FTC and SCI standards

-Process all sold contracts

-Balance all A/R receipts on a daily basis

-Support service office as needed

-Assist families with concerns regarding cremation process

-Assessed and collected fees from court users on a daily basis.

-Managed all fee waivers that required judicial review for the Family Law unit

-Worked as a window filing clerk for the Juvenile Department and Family Law unit

-Ensured that all cases where payment has not been received was voided

-Initiated and processed dissolution, legal separation, nullity, grandparent visitation cases

-Scheduled hearings and motions for all courtrooms on a daily basis

-Processed all request for dismissals for the Family Law unit

-Interacted with courtroom personnel and judicial officers on a daily basis

-Served as switchboard operator when needed

-Interacted with dozens of attorney service agencies on a daily basis

-Assisted counsel in providing documentation and information upon request

-Initiated and processed Domestic Violence restraining orders

-Provided public with general information about court procedures