Dustin M Benton
Glenpool,OK
Summary
Results-driven manager with over 30 years in retail and wholesale operations. Achieved significant sales growth through strategic planning and personalized customer service, fostering a high-performance culture that enhances team success and drives revenue.
Overview
30
30
years of professional experience
Work History
Service Manager
Gary Johnston Truck and Auto
Tulsa, OK
06.2018 - 02.2026
- Managed daily operations of service department, enhancing workflow efficiency.
- Leveraged technology to streamline service operations and elevate customer experience.
- Collaborated with warranty department to process claims and enhance customer support.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Analyzed business performance data and forecasted business results for upper management.
Hub Operations Manager
Bumper To Bumper Auto Parts
Tulsa, Oklahoma
06.2018 - 06.2020
- Managed daily activities for order fulfillment, shipping, receiving, inventory control, and transportation to streamline processes and support timely deliveries.
- Coordinated inventory management to ensure optimal stock levels and prevent disruptions in operations.
- Trained and mentored staff on operational procedures and safety protocols to enhance team compliance and operational effectiveness.
- Resolved customer inquiries quickly while maintaining high standards of customer service.
- Assisted team members with technical issues during problem resolution or troubleshooting.
- Directed or coordinated financial or budget activities to fund operations and maximize investments.
Store Manager
Genuine Parts Company
Tulsa, OK
01.2012 - 03.2016
- Earned "Triple Crown" achievement 2014, making sales, profit, and inventory turn quotes for the year.
- Organized sales team to increase market share through targeted training and enhanced customer retention.
- Managed replenishment procedures to maintain optimal inventory levels and support sales objectives.
- Reported sales and profit metrics to district, aligning with quotes and setting future performance goals.
Store Manager
O'Reilly Auto Parts
Claremore, OK
11.2003 - 09.2011
- Earned the honor of "Store of the Year" 2006.
- Drove a 100% increase in annual gross sales, growing revenue from $2 million to $4 million between 2004 and 2011.
- Compiled weekly sales reports for sales department, enabling tracking of store performance and identification of improvement opportunities.
- Cultivated extensive product knowledge among staff to enhance product-to-customer matching and improve customer satisfaction.
- Accessed computerized financial information to answer questions related to specific accounts.
- Reconciled and reported discrepancies found in records.
- Streamlined software integration and consolidated websites for two Oklahoma stores and two Fairbanks, Alaska store acquisitions, improving operational consistency.
- Served on the Advisory Board for OSU-Tulsa, focusing on enhancing educational opportunities and partnerships within the community.
Store Manager
O'Reilly Auto Parts
Okmulgee, OK
02.2002 - 11.2003
Manager Trainee
O'Reilly Auto Parts
Muskogee, OK
06.2001 - 02.2002
Commercial Accounts Manager
AutoZone
Muskogee, OK
07.1997 - 06.2001
Commercial Accounts Manager
AutoZone
Wagoner, OK
07.1996 - 07.1997
- Earned "Top Seller" for two consecutive years in 1999 and 2000.
- Supported sales goals by consistently meeting and exceeding monthly quota figures.
- Built long-term customer relationships and advised customers on purchases and promotions.
- Ensured positive customer experiences by effectively resolving all customer complaints.
- Compiled weekly monetary reports and records, providing valuable insights for store managers.
Education
High School -
Coronado High School
Lubbock, TXTexas Tech University - engineering focus
Texas Tech University
Lubbock, TXSkills
- Account management
- Client acquisition
- Client relations
- Sales excellence
- Financial oversight
- Strategic planning
- Operational improvement
- Service optimization
- Service excellence
- Customer service
- Conflict resolution
- Training development
- Web reporting tools
- Organizational skills
- Inventory management
- Rapid learning
Affiliations
ASE Certified, Automotive Service Excellence Parts Specialist
Accomplishments
- Consistently received positive feedback from customers, created repeat business by developing long-term relationships with customers.
- Worked with vendors to promote products and conduct training for customers.
- Compiled inventory lists and worked with vendors to set product pricing and set inventory levels to maximize revenue and reduce waste.
- Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end of shift with 100% accuracy rate.
- Greeted customers upon arrival and handled all cash and credit transactions.
- Assisted customers over the phone regarding store operations, product, promotions and orders.
- Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
- Personally handled customer account inquiries to ensure timely and satisfactory compliant resolution, proactive approach to customer relations ensured accurate capture of the Voice of the Customer (VOC).
Career Focus
High volume manager with more than 30 years of experience in retail and wholesale operations. Prior focus has been sustained growth through dedicated individualized customer service, development of human resources, and implementation of innovative market strategies to capture revenue opportunities.
Timeline
Hub Operations Manager
Bumper To Bumper Auto Parts
06.2018 - 06.2020
Service Manager
Gary Johnston Truck and Auto
06.2018 - 02.2026
Store Manager
Genuine Parts Company
01.2012 - 03.2016
Store Manager
O'Reilly Auto Parts
11.2003 - 09.2011
Store Manager
O'Reilly Auto Parts
02.2002 - 11.2003
Manager Trainee
O'Reilly Auto Parts
06.2001 - 02.2002
Commercial Accounts Manager
AutoZone
07.1997 - 06.2001
Commercial Accounts Manager
AutoZone
07.1996 - 07.1997
High School -
Coronado High School
Texas Tech University - engineering focus
Texas Tech University