Cheryl Klingensmith
Susquehanna,PA
Summary
Hardworking and reliable with strong ability in customer satisfaction. Highly organized, proactive and punctual with team-oriented mentality. I am a mom of two children who is looking for a better work life balance. While i love working, I have come to find that full time work of a 9-5 plus weekends is taking away my ability to be there for my children when they are not in school.
Overview
19
19
years of professional experience
Work History
Senior Personal Banker
Peoples Security Bank And Trust
Susquehanna, PA
05.2023 - Current
- Conducted customer needs assessments to identify appropriate products and services for clients.
- Developed relationships with customers by providing exceptional customer service and responding promptly to inquiries.
- Educated customers on available banking products such as credit cards, debit cards and online banking services.
- Performed daily transactions such as cash deposits, check cashing, loan payments and money orders.
- Maintained accurate records of customer accounts in the system while adhering to bank policies.
- Resolved customer complaints quickly and efficiently while maintaining a professional demeanor at all times.
- Followed operational standards, promoting security, risk management and compliance.
- Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.
Universal Banker
M&T Bank
Kirkwood, NY
05.2021 - 05.2022
- Helped customers understand and use technical tools such as mobile applications and online banking.
- Satisfied customers by consistently delivering fast, knowledgeable services for diverse banking needs.
- Maintained cash drawer by following exact procedures for transactions and strong security protocols.
- Completed routine transfers, deposits and bill payments.
- Assisted customers by answering banking questions and recommending solutions.
- Helped customers open and close accounts.
- Researched account information regarding loans and deposits.
- Adhered to bank and legal guidelines for reporting, money handling.
- Helped customers understand and use mobile applications and online banking.
- Reconciled cash and checks against computer records at end of shift.
- Ordered checks, placed stop payment orders and conducted additional special services for customers.
- Completed daily cash balancing and operated ATMs.
- Modified, opened and closed customer accounts.
- Verified amounts and integrity of every check or funds transfer.
Custodian
Susquehanna Community School District
Susquehanna, PA
03.2020 - 05.2021
- Vacuumed floors and dusted furniture to maintain organized, professional appearance.
- Wiped down various surfaces with approved cleaning products to prevent growth of bacteria and viruses.
- Wet and spot mopped to clean floors and other surfaces in public corridors.
- Kept building interiors appealing with routine deep cleaning of high-traffic areas.
- Moved equipment and furniture to thoroughly clean space.
Key Holder
Dollar General Market
Susquehanna, PA
03.2005 - 05.2011
- Answered customer questions and provided store information.
- Assisted with training new cashiers and customer service team members to increase speed of onboarding.
- Processed payments promptly for customers to exceed productivity standards.
- Scanned, priced and bagged customer groceries quickly to keep lines moving.
- Inventoried stock and placed new orders to maintain supplies for expected demand.
- Oversaw work of cashiers to identify strengths and weaknesses in customer service, payment processing or merchandising plans.
- Rotated and merchandised products at point-of-sale to improve impulse buy rate.
- Tracked company inventories, moved excess stock and arranged products to improve sales.
- Counted and balanced cashier drawers.
- Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
- Checked personal identifications during alcohol and tobacco sales.
Education
GED -
KlingensmVotecingensmithMastbaum Votec
Philadelphia, PA06.2004
Skills
- Teller Support
- Products and Services Knowledge
- Verbal and Written Communication
- Cash Drawer Reconciliation
- Bank Deposits
- Problem-Solving
- Bill Payment Receipt
- Account Services
- Check Cashing
- Data Entry
- Payment Processing
- Honest and Ethical
- Customer Service-Oriented
- Relationship Management
- Account Maintenance
- Professional Appearance
- Interpersonal Skills
- Positive Attitude
- Rapport Building
- Cash Handling
- Branch operations
Timeline
Senior Personal Banker
Peoples Security Bank And Trust
05.2023 - Current
Universal Banker
M&T Bank
05.2021 - 05.2022
Custodian
Susquehanna Community School District
03.2020 - 05.2021
Key Holder
Dollar General Market
03.2005 - 05.2011
GED -
KlingensmVotecingensmithMastbaum Votec
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