Summary
Overview
Work History
Education
Skills
Timeline
Generic

Cheryl Knaack

BUFFALO,MN

Summary

Goal-oriented professional well-versed in operational practices and regulatory requirements. Skilled leader and analytical problem-solver well-versed in budget planning, staff oversight and program management. Skillfully use relationship-building talents and diplomatic communication style to forge long-lasting connections.

Overview

25
25
years of professional experience

Work History

Daycare Owner/Operator

Cheryls Daycare
Buffalo, MN
01.2009 - Current
  • Maintained accurate accounting of tuition and operating reports.
  • Established and optimized program schedules to cover planned needs while capitalizing on opportunities to improve student learning.
  • Maintained high-quality child care standards based on developmentally appropriate practices.
  • Supervised childcare and oversaw facility to meet state requirements for education and training.

Account Manager

FSI
St. Cloud, MN
01.2006 - 12.2009
  • Addressed problems with accounting, billing and service delivery to maintain and enhance client satisfaction.
  • Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
  • Oversaw new business development and customer servicing.
  • Liaised between clients and various departments.
  • Listened attentively to client feedback and worked with product development team to introduce new services.

Account Coordinator

Skybridge
Greenfeild, MN
01.2000 - 12.2006
  • Escalated issues to appropriate channels as necessary.
  • Facilitated weekly status reports, project documentation and client billing.
  • Updated internal databases with account information to maintain concise, clear records.
  • Liaised with internal teams to facilitate proper pre-and post-sales service.
  • Asked appropriate open-ended questions to discover customers' needs and requirements.
  • Coordinated meetings, calls for account management team.

Education

High School Diploma -

Buffalo Hight School
Buffalo, MN
06.1991

Skills

  • Disaster Preparedness plans
  • Dietary Needs
  • Full Safety Compliance
  • Daily Logs
  • Behavior Redirection
  • Licensing Requirements
  • Nutritional Education
  • Professional Relationships

Timeline

Daycare Owner/Operator

Cheryls Daycare
01.2009 - Current

Account Manager

FSI
01.2006 - 12.2009

Account Coordinator

Skybridge
01.2000 - 12.2006

High School Diploma -

Buffalo Hight School

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Cheryl Knaack