Years of Call Center Experience
Milan Messerli
Becker,MN
Summary
Hardworking, organized and dependable candidate successful at managing multiple priorities with a positive attitude. Motivated to learn, grow and excel to help a team meet its goals.
Overview
16
16
20
20
Years of Sales Experience
12
12
Call Center Leadership Experience
Work History
Daycare Owner/Operator
Little Explorers Daycare
Becker, MN
05.2011 - 05.2021
- Developed and implemented age appropriate curriculum for children 6 weeks-11 years of age.
- Collaborated on strategies to enhance student learning and behavior alongside parents and teaching staff.
- Maintained accurate accounting of tuition and operating reports.
- Maintained high-quality child care standards based on developmentally appropriate practices.
- Scheduled, tracked hours and paid employees.
- Maintained safe play environment by emphasizing and maintaining cleanliness and organization.
- Maintained effective schedule balance between rest periods, active play and instruction.
- Conducted family interviews to determine enrollment eligibility.
- Met with parents about daily activities, positive developments and issues.
- Prepared healthy foods and beverages for children based on optimal dietary guidelines and individual restrictions and determinations by USDA.
- Kept notes of behavior issues, food served and medications administered to children.
- Enforced rules and managed behavior through developmentally appropriate guidance.
- Created and implemented diverse educational strategies to boost development.
- Maximized occupancy of building to achieve return on investment.
- Hired and mentored well-qualified job applicants for teaching and support staff roles, boosting program success in less than 6 months.
- Supervised childcare workers and oversaw facility to meet MN state requirements for education and training.
- Oversaw safety requirements, inspection and certification procedures to facilitate annual licensing review.
- Attended professional meetings and conferences to maintain and improve professional competence.
Health Investigator
Assurant Health
Plymouth, MN
02.2010 - 05.2011
- Completed Personal Health Interviews thoroughly and affectively.
- Carefully documented statements made during health interview process.
- Collected, analyzed and interpreted information, documentation associated with investigations.
- Conducted interviews with clients over the phone.
- Supervised and updated data information tools for sales and enrollment specialist leadership.
- Documented findings and prepared detailed reports.
- Exceeded department effectuation rate average by 3% monthly.
- Exceeded monthly quality goal of 90% every month
Supervisor of Life Enrichment Area
Options
Big Lake, MN
08.2005 - 04.2009
- Motivated 5-member team to execute exceptional level of service, leading to overall enrichment of client lives.
- Performed annual employee performance reviews.
- Assessed staffing needs and performed interviews.
- Filled in for absent employees in any position throughout our area, keeping operations efficient even when short-handed.
- Supported clients with unique behavioral challenges with customized behavioral plans.
- Responded to medical and behavioral emergencies in the least intrusive manner.
- Developed, implemented and tracked behavioral and life skill goals for 12 clients.
- Performed semi annual and annual team meetings with clients and their Team.
- Minimized risks of cross-contamination and infection by directing team members to regularly clean and sanitize surfaces.
Education
Some College (No Degree) - Child And Family Studies
St. Cloud State University
St. Cloud, MNAssociate of Applied Science - Child & Adult Care And Education
St. Cloud Technical College
St. Cloud, MN05.2002
Skills
- Licensing Requirements
- Disaster Preparedness
- Daily Logs
- Timelines and Milestones
- General Housekeeping
- Educational Strategies
- Full Safety Compliance
- Daycare Management
- Positive Reinforcement Methods
- Behavior Redirection
- Group and Individual Care
- Problem-Solving Skills
- Creative Solutions
- Meal Planning
- Operational Efficiency
- Positive Learning Environment
Timeline
Daycare Owner/Operator
Little Explorers Daycare
05.2011 - 05.2021
Health Investigator
Assurant Health
02.2010 - 05.2011
Supervisor of Life Enrichment Area
Options
08.2005 - 04.2009
Some College (No Degree) - Child And Family Studies
St. Cloud State University
Associate of Applied Science - Child & Adult Care And Education
St. Cloud Technical College
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