Cheryl Kopp
Cypress,TX
Summary
Adeptly managed multiple groups successfully and continually focused on preserving strong external customer relationships. Experience in streamlining processes, optimizing efficiency, and fostering productivity across diverse organizational environments. Demonstrated leadership skills in guiding cross-functional teams towards achieving collective success. Consistently delivers high-quality results while strictly adhering to timelines, budgets and processes. Eager to leverage experiences in supply chain and operations and contribute to a dynamic organization in an operations or management capacity. Dedicated professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Organized and dependable candidate successful at managing multiple priorities with a positive attitude.
Overview
21
21
years of professional experience
Work History
Category Manager, Corporate Services
Phillips 66 Company
12.2022 - Current
- Support implementation of Procurement agenda by championing procurement processes, tools and category strategies including Executive Services
- Develop and maintain category strategy including market intelligence and spend analytics evaluations with ongoing Supplier KPIs
- Support business in implementation of new contracts and supplier Management of Change ensuring effective hand over to and understanding of contract terms.
- Benchmarked category performance against industry standards, identifying areas for improvement and implementing targeted initiatives.
- Reduced business risk by improving contract coverage for suppliers in spend category.
- Mentored local personnel on best practices and protocols to maximize productivity.
- Developed and executed spend category to support business objectives.
Category Manager, Lubricants Materials & Services
Phillips 66 Company
11.2021 - 12.2022
- Identified opportunities to leverage category spend within or across BU/site and regions including Contingent Labor, Fabricated Equipment and Pipes/Valves/Fittings
- Reduced Third Party Spend through technical and commercial stakeholder engagement.
- Enhanced supplier relationships through regular communication and collaborative problem-solving efforts.
- Assisted in conducting audits of key suppliers and monitored supplier performance.
P2P Specialist
Phillips 66 Company
11.2018 - 11.2021
- Learned and adapted quickly to new technology and software applications.
- Supported SAP Ariba updates, changes and enhancements as well as transition from R3 to S4/Hanna.
- Used knowledge of SAP to drive utilization of available system functionality by Procurement staff to improve efficiency and effectiveness of procurement processes to develop and execute sourcing and contracting strategies.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Maintained database systems to track and analyze operational data.
- Interpreted clients' needs and introduced services to fit specific requirements.
- Developed strong client relationships through consistent communication and attentive service.
Global Marine Risk Analyst
Phillips 66 Company
11.2015 - 11.2018
- Primarily supported technical review and Health, Safety, Security, Environment (HSSE) oversight of 3rd party vessel operators including periodic metrics reporting, Incident monitoring/management, non-conformance tracking and corrective action tracking
- Drove maintenance, document control and continual improvement of the Global MRM group process Manuals (Management System) and training modules in support of processes related to Marine Risk Management, Vessel Vetting & Audit, Terminal fit and Clearance, HSSE, Marine FSP, Regulatory Compliance, Marine Incident Management and Business Continuity.
- Completed statistical reviews to uncover trends, patterns and variations.
- Built and harmonized operations reports for team leaders, senior managers and executives.
Project Assignment – Backup Scheduler
Phillips 66 Company
01.2017 - 01.2018
- Supported Gulf Coast Waterborne Barge Movements-Naphtha and Vessel Movements-C5
Contracts Analyst
Phillips 66 Company
08.2012 - 11.2015
- Validated approx. 1-1200k executed contracts annually and held role of liaison between stakeholders and relevant departments to vet appropriate language and commercial terms
- Identified errors impacting cash flow with root cause isolated and addressed with related Trader/Trade Manager
- Provided timely and appropriate generation and distribution of project reports and information to Management on trending and areas of opportunity with corrective path.
- Improved internal stakeholder satisfaction by promptly resolving contract-related disputes and concerns.
- Streamlined contract negotiation processes for increased efficiency and reduced turnaround times.
- Served as subject matter expert on contracts, providing guidance and mentorship to junior team members in department.
Litigation Specialist
ACS
05.2010 - 08.2012
- Managed construction defect litigated claims
- Devised and executed litigation strategies in concert with defense counsel.
First Party Auto Claims Unit Manager
Travelers Property Casualty
08.2006 - 05.2010
- Managed operational duties for local unit (7) as well as remote employees (7).
- Increased staff retention rates with supportive leadership techniques, mentoring programs, and positive work environment initiatives.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns.
Commercial Intake Unit Manager
Travelers Property Casualty
02.2006 - 08.2006
- Developed and instructed new hires in company policies/expectations.
- Mentored junior staff members in proper triage techniques, promoting a culture of continuous learning within team.
- Conducted performance reviews for staff members to reduce resolution times and improve customer satisfaction ratings.
- Oversaw employee performance to foster accurate prioritization and achievement of productivity goals.
Personal Auto Claims Representative
Travelers Property Casualty
01.2005 - 02.2006
- Gained extensive knowledge of case laws and contractual liability
- Dedicated to largest account for all property damage claims for the mid-region US.
- Identified fraudulent claims through thorough analysis, protecting company resources from unnecessary payouts.
- Increased customer satisfaction by efficiently handling auto claims and providing timely updates.
- Reduced claim resolution time by effectively managing workload and prioritizing urgent cases.
- Conducted thorough investigations of accidents, ensuring accurate determination of liability and coverage.
- Contributed to team success by sharing knowledge and supporting colleagues as needed during peak periods or absences.
Commercial Auto/General Liability Claims Representative
Travelers Property Casualty
10.2002 - 01.2005
- Reviewed cases to access liability exposure and manage risk to secure early settlements.
- Assisted clients in understanding their policy benefits while navigating them through complexities of liability insurance processes.
- Negotiated claim settlements with claimants and attorneys to resolve claims efficiently and fairly.
- Effectively managed time-sensitive tasks under pressure without compromising quality of work or customer service.
- Verified client information by analyzing existing evidence on file.
Education
Bachelor of Business Administration - Management
Texas State University
San Marcos, TX2001
Skills
- Supplier Relationship Management
- Category Planning
- Contract Management
- Cross-departmental Alignment
- Strategic Planning
- Project Management
- Negotiation
- Risk Management
- Continuous Improvement
Timeline
Category Manager, Corporate Services
Phillips 66 Company
12.2022 - Current
Category Manager, Lubricants Materials & Services
Phillips 66 Company
11.2021 - 12.2022
P2P Specialist
Phillips 66 Company
11.2018 - 11.2021
Project Assignment – Backup Scheduler
Phillips 66 Company
01.2017 - 01.2018
Global Marine Risk Analyst
Phillips 66 Company
11.2015 - 11.2018
Contracts Analyst
Phillips 66 Company
08.2012 - 11.2015
Litigation Specialist
ACS
05.2010 - 08.2012
First Party Auto Claims Unit Manager
Travelers Property Casualty
08.2006 - 05.2010
Commercial Intake Unit Manager
Travelers Property Casualty
02.2006 - 08.2006
Personal Auto Claims Representative
Travelers Property Casualty
01.2005 - 02.2006
Commercial Auto/General Liability Claims Representative
Travelers Property Casualty
10.2002 - 01.2005
Bachelor of Business Administration - Management
Texas State University
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