Cheryl Landrum
Candle-lite
Leesburg,OH
11
years of professional experience
Accomplished Customer Service Manager with expertise in team building and performance monitoring. Proven ability to lead teams in achieving operational excellence and high customer satisfaction, fostering strong interdepartmental collaboration for seamless service delivery.
Work History
Customer Service Manager
3 Years 1 Month- Led customer service team to enhance service quality and improve customer satisfaction.
- Developed and implemented training programs to boost team efficiency and product knowledge.
- Streamlined communication processes between departments to resolve customer issues swiftly.
- Monitored performance metrics, providing feedback to staff for continuous improvement.
- Managed team schedules, balancing workloads to optimize staff coverage during peak hours.
- Collaborated with other departments to resolve complex customer issues effectively and efficiently.
- Developed strong relationships with key business partners, resulting in improved coordination and collaboration for seamless customer service delivery.
HR Generalist
6 Months- Facilitated onboarding programs, enhancing new hire integration and engagement.
- Coordinated benefits administration, ensuring employees received accurate information and support regarding options available.
- Managed benefits administration, ensuring accurate enrollment and timely processing of claims.
- Streamlined HR processes for increased efficiency and reduced administrative workload.
Buyer
2 Years 7 Months- Negotiated purchase agreements that resulted in cost savings and improved supplier performance.
- Analyzed market trends to optimize product selection and pricing strategies.
- Managed vendor relationships, ensuring compliance with contract terms and quality standards.
- Developed inventory management processes to reduce excess stock and enhance turnover rates.
- Collaborated with cross-functional teams to align purchasing decisions with marketing initiatives.
Administrative Assistant
1 Year 1 Month- Managed scheduling and logistics for meetings, ensuring efficient use of resources.
- Streamlined office procedures, resulting in improved operational efficiency.
- Coordinated internal communications to enhance workflow and improve team collaboration.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
HR Generalist
3 Years 10 Months- Managed recruitment processes, ensuring efficient candidate sourcing and screening.
- Collaborated with managers to address employee relations issues, fostering a positive work environment.
- Administered HR policies and procedures, promoting compliance and consistency across the organization.
- Developed employee training initiatives, improving workforce skills and productivity.
- Maintained personnel records and statistical data to establish accuracy and compliance with applicable regulations.
- Fielded employee inquiries related to insurance, pension plan, vacation, sick leave and employee assistance.
- Monitored employee attendance and performance, addressing issues in accordance with company policies and procedures.
- Administered employee benefits programs and assisted with open enrollment.
- Administered payroll accurately, ensuring timely payment processing while minimizing errors in calculations or deductions.
Education
High School Diploma
Skills
Training and mentoring
Microsoft Office proficiency
UKG
JDE
Problem-solving
Customer service
Customer focused
Customer relations
Interpersonal communication
Team leadership
Timeline
Customer Service Manager
Candle-lite
07.2023 - CurrentRead More
HR Generalist
Air Transport International
01.2023 - 07.2023Read More
Buyer
Candle-lite
06.2020 - 01.2023Read More
Administrative Assistant
Teamsters Local 1224
05.2019 - 06.2020Read More
HR Generalist
Candle-lite
07.2015 - 05.2019Read More
McClain High School
High School Diploma
Read More