Anthony Lea
Wichita,KS
Summary
Dedicated Customer Service Specialist skilled in prioritizing and multi-tasking within fast-paced environments. Achieved team goals by effectively resolving escalated customer support issues and enhancing employee relations. Focused on driving productivity and customer satisfaction through conflict resolution and strategic planning.
Overview
1
1
Language
7
7
years of professional experience
Work History
Customer Service Manager
U-Haul International
Wichita, KS
07.2021 - Current
- Managed daily operations of customer service team at U-Haul International.
- Provided exceptional customer service to ensure customer satisfaction.
- Resolved customer complaints efficiently to enhance satisfaction levels.
- Trained staff on company policies and customer service best practices.
- Assisted staff with resolving complex customer issues and implementing targeted solutions.
- Ensured prompt resolution of customers' inquiries via phone, email or chat support channels.
- Responded to phone and online customer service requests within designated turnaround time to improve customer satisfaction ratings.
- Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Developed and implemented strategies for providing excellent customer service experience.
- Monitored staff performance to ensure adherence to customer service standards.
- Reviewed customer feedback and complaints to identify areas of improvement in customer service processes.
- Analyzed customer feedback to identify areas for improvement.
- Oversaw scheduling and workload distribution among team members.
- Delivered continuous training to associates to maximize performance and customer relations skills.
- Conducted regular training sessions for staff on new products, services, and customer service techniques.
- Collaborated with senior management team members in designing strategies that would improve overall quality of services offered by the organization.
- Created reports on customer feedback, complaints, and suggestions for management review.
- Monitored phone calls to provide feedback and coaching.
- Upheld quality control policies and procedures to increase customer satisfaction.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Served as point-of-contact between customers and internal teams regarding escalated issues requiring special attention.
fork lyft operator
Case New Holland
Wichita, KS
07.2019 - 11.2020
- Operated forklifts to transport materials across the facility efficiently.
- Loaded and unloaded trucks, maintaining proper inventory organization and storage.
- Conducted daily safety checks on equipment to ensure compliance with regulations.
- Assisted in training new operators on safe forklift handling techniques.
- Collaborated with team members to streamline warehouse workflows and processes.
- Maintained accurate records of inventory movements using warehouse management systems.
Education
MacArthur
Lawton, OKSkills
- Customer service
- Customer relationship management
- Relationship building
- Performance monitoring
- Process improvement
- Workflow optimization
- Data analysis
- Staff training
- Staff education and training
- Training and mentoring
- Call monitoring
- Team collaboration
- Problem solving
- Conflict resolution
- Conflict management
- Adaptability to change
- Leadership development
- Relationship building
- Inventory management
- Call monitoring
- Leadership development
- Problem-solving
- Training and mentoring
Languages
English
Professional
Affiliations
I'm the current asm for uhaul town east wichita ks 67218 ben here for 5 years delta with many people customers employees repos
Accomplishments
Yes in u-haul education page as well as propane forklift and hitch pro
References
References available upon request.
Timeline
Customer Service Manager
U-Haul International
07.2021 - Current
fork lyft operator
Case New Holland
07.2019 - 11.2020
MacArthur