Cheryl Lewis
Eastpointe,MI
Overview
13
13
years of professional experience
1
1
Certification
Work History
Paraprofessional
Edustaff
09.2021 - Current
- Delivered personalized educational, behavioral and emotional support to individual students to enable positive learning outcomes.
- Oversaw students in classroom and common areas to monitor, enforce rules and support lead teacher.
- Prepared instruction materials, constructed bulletin boards and set up work areas.
- Kept classrooms clean, neat and properly sanitized for student health and classroom efficiency.
Call Center Supervisor
Associated Community Services
02.2005 - 02.2017
- Monitored call quality and provided individual constructive feedback to enhance performance and address areas in need of improvement.
- Oversaw employee performance to foster accurate prioritization and achievement of sales and productivity goals.
- Increased efficiency and productivity through effective staff training regarding customer service protocols and call resolution techniques.
- Supervised Number Job titles in providing excellent customer service to callers requiring assistance for Type and Type issues.
Education
Specialist In Psychology - Mental Health Counseling
Macomb Community College
Warren, MI09.2024
Computer Accoutung - Accounting And Business Management
Ross Business Institute
Roseville, MI06.1991
Skills
- Behavior Improvements
- Group and Individual Instruction
- Skill-Building Support
- IEP Familiarity
Certification
Computer Accoutung from Ross business institute
Timeline
Paraprofessional
Edustaff
09.2021 - Current
Call Center Supervisor
Associated Community Services
02.2005 - 02.2017
Specialist In Psychology - Mental Health Counseling
Macomb Community College
Computer Accoutung - Accounting And Business Management
Ross Business Institute