Overview
Work History
Education
Skills
Certification
Timeline
Generic

Cheryl Lewis

Eastpointe,MI

Overview

13
13
years of professional experience
1
1
Certification

Work History

Paraprofessional

Edustaff
09.2021 - Current
  • Delivered personalized educational, behavioral and emotional support to individual students to enable positive learning outcomes.
  • Oversaw students in classroom and common areas to monitor, enforce rules and support lead teacher.
  • Prepared instruction materials, constructed bulletin boards and set up work areas.
  • Kept classrooms clean, neat and properly sanitized for student health and classroom efficiency.

Call Center Supervisor

Associated Community Services
02.2005 - 02.2017
  • Monitored call quality and provided individual constructive feedback to enhance performance and address areas in need of improvement.
  • Oversaw employee performance to foster accurate prioritization and achievement of sales and productivity goals.
  • Increased efficiency and productivity through effective staff training regarding customer service protocols and call resolution techniques.
  • Supervised Number Job titles in providing excellent customer service to callers requiring assistance for Type and Type issues.

Education

Specialist In Psychology - Mental Health Counseling

Macomb Community College
Warren, MI
09.2024

Computer Accoutung - Accounting And Business Management

Ross Business Institute
Roseville, MI
06.1991

Skills

  • Behavior Improvements
  • Group and Individual Instruction
  • Skill-Building Support
  • IEP Familiarity

Certification

Computer Accoutung from Ross business institute

Timeline

Paraprofessional

Edustaff
09.2021 - Current

Call Center Supervisor

Associated Community Services
02.2005 - 02.2017

Specialist In Psychology - Mental Health Counseling

Macomb Community College

Computer Accoutung - Accounting And Business Management

Ross Business Institute

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Cheryl Lewis