Cheryl Lincoln
Houston,TX
Summary
Objective: Seeking a position which will allow me to utilize my sales, leadership, customer service, and dental assistant skills as in Suctioning and Moisture Control and much more to make a positive contribution to the business. Effective team member who is comfortable with leading and collaborating. Proven organizational and communication skills. Ability to anticipate and meet customer needs. Proven ability to listen actively and act quickly. Proficient at resolving customer issues. Ability to create and maintain customer relationships. Hardworking and reliable Dental Assistant with strong ability in sterilization and Digital Xrays. Highly organized, proactive and punctual with team-oriented mentality.
Overview
13
13
years of professional experience
Work History
Front Desk Receptionist/Motor Transport Operator
First Class Tours
Houston, TX
02.2023 - Current
- Provided administrative support such as filing documents, photocopying and scanning materials.
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Handled incoming and outgoing mail and packages.
- Drafted professional business documents, spreadsheets, and correspondence.
- Greeted visitors entering establishment to determine nature and purpose of visit.
- Operated telephone switchboard to answer, screen and forward calls to appropriate personnel.
- Greeted visitors to provide information and direct to appropriate personnel.
- Maintained business office inventory and equipment by checking stock for needed supplies.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
- Provided administrative support including photocopying, faxing, and filing.
- Composed and prepared routine correspondence, letters and reports with job-related software.
- Monitored and ordered office supplies, ensuring adequate stock levels.
- Handled sensitive information in a confidential manner.
- Compiled and prepared reports and documents as requested.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Greeted visitors warmly and directed them to correct personnel or office.
- Answered incoming calls, directed them to appropriate personnel and took messages.
- Answered multi-line phone system and managed calls by routing to proper extensions or taking messages.
- Scheduled and confirmed appointments for clients and staff.
- Handled cash transactions accurately, balancing the register at the end of each shift.
- Responded to customer inquiries via phone, email, and in person.
- Managed multi-line telephone system, directing calls to appropriate departments.
- Provided route, schedule and fare information to passengers.
- Followed regular schedule of pickups for individual customers and groups.
- Performed pre-trip inspection and mechanical checks before scheduled run.
- Inspected vehicle and personally handled routine upkeep.
- Carried out emergency procedures in case of accidents or mechanical malfunctions on board the vehicle.
- Assisted passengers with loading and unloading luggage onto the bus.
- Added fluids, checked tires and kept interior and exterior spotless as part of vehicle upkeep.
- Ensured all safety regulations were followed while driving, including speed limits, proper lane usage, and passenger count.
- Helped elderly and disabled passengers board and exit bus.
- Followed safety regulations and state laws governing vehicle operation.
- Managed unexpected emergencies and route changes with calm and professionalism.
- Maintained a clean and organized interior of the bus at all times.
- Utilized GPS navigation systems to find alternate routes when needed due to road closures or heavy traffic congestion.
- Notified dispatchers or company mechanics of vehicle problems.
School Bus Driver
Klein ISD
Spring, TX
10.2019 - 02.2023
- Perform all duties with personable communication and professionalism, including bus operation and passenger interaction.
- Obey all DOT rules and regulations in addition to local laws and stipulations.
- Obey traffic laws and follow established traffic and transportation procedures.
- Operate two-way radio while remaining focused on safety and efficiency.
- Reconfigured routes to accommodate for added or removed stops on schedule.
- Adhered to company determined schedules and routes to ensure timely arrivals and departures.
Bus Driver
Cypress ISD
Cypress, TX
09.2015 - 09.2018
- Ensure the safety of everyone being transported.
- Complete a daily written inspection of the bus and report any conditions of concern.
- Ensure the bus always has adequate fuel.
- Arrange for annual inspection of the bus prior to the beginning of the school year.
- Prepare aids and children for bus drills.
Caregiver
Care.com Inc.
Houston, TX
12.2015 - 05.2018
- Remained alert and aware of any potential problems and reacted promptly.
- Maintained a positive and safe transportation environment. Transported kids safely home from extracurricular activities.
- Appropriately managed any behavioral issues.
- Relay any issues or challenges to parents.
- Performed light housekeeping duty such as making beds daily.
- Assisted kids with daily personal hygiene such as bathing, dressing and grooming.
Cashier
HEB
Houston, TX
10.2014 - 10.2015
- Greet and acknowledge every guest.
- Maintain an awareness of all product information and promotions.
- Complete all sales transactions accurately and efficiently.
- Resolve guest product or service concerns.
- Provide outstanding customer service in a friendly environment.
Cashier
Walmart
Houston, TX
04.2014 - 10.2014
- Processed customer payments.
- Resolved customer concerns.
- Provided recommendations regarding products.
- Assisted with replenishing store merchandise.
Cashier
Popeyes Louisiana Kitchen
Houston, TX
01.2013 - 01.2014
- Greeted customers and quoted daily specials.
- Collected and disbursed money to customers.
- Balanced all transactions at the end of the day for reconciliation.
- Received payments for service and issued receipts.
- Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
Retail Sales Associate
Dollar Tree
Katy, TX
01.2012 - 01.2013
- Assisted customers with product selection.
- Handled inventory and stocks.
- Operated cash register when necessary.
- Reviewed merchandise movement.
- Updated shelves upon new product arrival.
- Communicated discounts and sales to customers.
Education
High School Diploma -
Jefferson High School
Floresville, TX08.2012
Registered Dental Assistant Certificate - CPR For Healthcare Providers (Nov.2020)
Houston Dental Assistant School
Katy, TXSkills
- Customer service
- Inventory
- Sales
- Transportation
- Digital Xrays
- Sterilization techniques
- Amalgam and Composite
- Alignate Impressions Tray Setup
- Suctioning and Moisture Control
- Reliable
- Responsible
- Team Player
- Leader
Timeline
Front Desk Receptionist/Motor Transport Operator
First Class Tours
02.2023 - Current
School Bus Driver
Klein ISD
10.2019 - 02.2023
Caregiver
Care.com Inc.
12.2015 - 05.2018
Bus Driver
Cypress ISD
09.2015 - 09.2018
Cashier
HEB
10.2014 - 10.2015
Cashier
Walmart
04.2014 - 10.2014
Cashier
Popeyes Louisiana Kitchen
01.2013 - 01.2014
Retail Sales Associate
Dollar Tree
01.2012 - 01.2013
High School Diploma -
Jefferson High School
Registered Dental Assistant Certificate - CPR For Healthcare Providers (Nov.2020)
Houston Dental Assistant School
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