Cheryl Lusick
Cassville,NJ
Summary
Dedicated and organized financial professional with outstanding relationship-building and problem-solving skills. Driven to exceed expectations and operate effectively in fast-paced, high-pressure environments. Self-motivated team player adept at cultivating partnerships and building lasting relationships across all demographics and management levels. Dynamic and reliable with exceptional customer service and communication skills.
Overview
41
41
years of professional experience
Work History
Supervisor of Operations
Enchanted Celebrations
Barnegat, NJ
09.2020 - 02.2024
- Handled all customer complaints in a professional and timely manner. Providing resolution and ensuring positive reviews.
- Handled all independent contractors, such as photographers, videographers, wedding assistants, photo booth operators, and officiants, with any issues with job assignments and work pay.
- Interviewed all jobs for independent contractors, in addition to any training needed for administrative staff.
- Provided on-call management duties in case of any issues that occur, including staff calling out, by getting new staff onboard as quickly as possible.
- Provided assistance with planning calls, or any other calls, as needed.
Leader
Weight Watchers International
Jackson, NJ
08.2012 - 05.2020
- Motivational speaker for maintaining weight loss.
- Provided support.
- Provided an interactive dialogue with members for their half-hour meeting.
- Developed a Facebook page for members to gain support or celebrate achievements.
- Provided knowledge on items that we had available for purchase.
- Weighed and supported members on their journey, in addition to selling products and providing change or credit card receipt.
- Also, I ran the Jackson store by making sure that everything was ordered and stocked, and that the building was maintained.
Collection Supervisor
Comcast
New Castle, DE
07.1983 - 11.2005
- Assisted in training new employees on proper collection techniques, policies, and procedures.
- Implemented processes to streamline collection efforts such as automated email reminders and phone calls.
- Provided guidance and assistance to customers regarding payment plans or other options for resolving delinquencies.
- Ensured compliance with applicable laws related to debt collection practices.
- Monitored, evaluated and reported on collection customer service reps.
- Researched customer disputes and complaints related to collections activities and took corrective actions as needed.
- Conducted weekly meetings with collection staff to discuss progress, issues, and best practices.
- Supervised a team of 10 collectors in order to maximize efficiency and effectiveness.
- Participated in departmental meetings to provide updates on team's progress towards achieving goals.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Developed work schedules according to budgets and workloads, covering priority tasks.
- Reviewed employees' work to check adherence to quality standards and proper procedures.
Education
High School Diploma -
Washington Township High School
Sewell, NJ06-1983
Skills
- Budget Planning
- Facilities Inspection
- Recruitment and hiring
- Staff Evaluation
- Maintenance Oversight
- Team Development
Timeline
Supervisor of Operations
Enchanted Celebrations
09.2020 - 02.2024
Leader
Weight Watchers International
08.2012 - 05.2020
Collection Supervisor
Comcast
07.1983 - 11.2005
High School Diploma -
Washington Township High School
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