Cheryl Maly
Boston,MA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
19
19
years of professional experience
Work History
Partner Success Account Manager
EzCater
10.2022 - Current
- work closely with brand's corporate contacts to strengthen partnerships and optimize accounts.
- act as a compass and advisor for top brands, ensuring brands are successful and growing their catering business.
- implemented eZmanage ride along project to educate new internal hires on all aspects of the eZmanage portal.
Account Specialist
EzCater
04.2021 - 10.2022
- Prepared timely and accurate reports outlining overall brand health for catering partners resulting in improved reliability and rake.
- Formed strong relationship with top brands by providing strategic growth opportunities.
Customer Service Representative
EzCater
09.2019 - 04.2021
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information to our partners and customers.
- Worked as coach/trainer within customer service department to develop best practices for consistent customer service delivery.
Restaurant Training Manager
Lascala Ristorante
12.2004 - 02.2016
- Enhanced employee performance by developing and implementing comprehensive training programs for restaurant staff.
- Reduced turnover rates by creating a welcoming and supportive work environment for new hires through effective onboarding processes.
- Streamlined operations through the development of efficient scheduling systems, resulting in improved productivity and reduced labor costs.
Education
Bachelor of Science - Business Administration
Bridgewater State University
Bridgewater, MASkills
- Strong written and presentation skills
- Ability to work cross functionally
- Extensive knowledge of company process, procedures and technology
Timeline
Partner Success Account Manager
EzCater
10.2022 - Current
Account Specialist
EzCater
04.2021 - 10.2022
Customer Service Representative
EzCater
09.2019 - 04.2021
Restaurant Training Manager
Lascala Ristorante
12.2004 - 02.2016
Bachelor of Science - Business Administration
Bridgewater State University
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