Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Work Preference
Work Availability
Interests
Timeline
TONY HAUGEN

TONY HAUGEN

Fargo,ND

Summary

Strategic, customer-centric Partner & Customer Account Manager with 10+ years at Microsoft delivering cloud adoption, value realization, and measurable business outcomes. Expert at aligning solution delivery to business priorities, leading cross-functional programs, and collaborating with sales and technical teams to drive consumption and renewals. Known for building trusted executive relationships and scaling impact through leadership of a 40+ CAM team.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Partner Customer Account Manager / Customer Success Account Manager

Microsoft
04.2018 - Current
  • Owned the execution of Partner and Customer Success contracts and orchestrated cross-functional programs to deliver outcomes for SMC and enterprise clients aligned to Azure, M365, Security, and AI priorities.
  • Developed and executed strategic account plans by gathering stakeholder insights (IT & LOB), defining desired outcomes, and aligning to cloud roadmaps.
  • Managed escalations and business-critical cases by partnering with engineering, support, and product teams to resolve blockers and preserve customer trust.
  • Facilitated workshops, success engagements, and advisory sessions to accelerate Azure and AI consumption and improved operational health.
  • Collaborated with Account Executives and Sales to identify upsell and renewal opportunities based on usage signals, strategic priorities, and consumption trends.
  • Mentored and lead a team of 40+ Customer Account Managers—scaling performance through training, certifications, scorecard clarity, and coaching.

Key Achievements:

  • Consistently exceeded consumption-based KPIs by 15% and support contract growth targets by 20%.
  • Standardized success frameworks adopted across accounts, improving deployment velocity by 30%.
  • Recognized as a top performer in technical delivery and customer engagement with a 4.8 customer satisfaction score.

Technical Account Manager

Microsoft
07.2016 - 04.2018
  • Led enterprise engagements reviewing O365/Azure/AI consumption and guiding data-driven decisions tied to business outcomes.
  • Provided consultative business planning and usage guidance to optimize licensing spend and support contract value.
  • Coordinated delivery resources—engineering, advisory, and PM—to meet customer needs and ensure high-quality service.

Partner Technical Consultant

(Microsoft Contract)
12.2015 - 07.2016
  • Enabled SMB partners on Azure best practices that drove a 50% increase of utilization and growth.
  • Delivered remote advisory and live demos that accelerated partner enablement and solution deployment by 20%

Premier Field Engineer

Populus Group (Microsoft Contract)
04.2015 - 12.2015
  • Provided proactive understanding of Microsoft Azure for Enterprise corporations increasing time to deploy solutions by 15%
  • Being the trusted technical advisor for cloud architecture utilizing Microsoft and open source technologies increasing adoption rates by 75%

Technical Evangelist

Alorica (Microsoft Contract)
10.2012 - 04.2015
  • I help usher mobile app developers to publish their apps for Windows 8 and Windows Phone 8 with technical guidance as needed.
  • Managed relationships and consult corporations with knowledge and integration around Microsoft Azure.

Education

High School Diploma -

West Fargo High, West Fargo
06-1998

Skills

  • Partner & Customer Account Management

  • Customer Success & Value Realization

  • Cloud Consumption Strategy (Azure, M365, Copilot, Security)

  • Case & Escalation Management

  • Cross-functional Program Orchestration

  • Presentation & Workshop Facilitation

  • Strategic Upsell & Renewals

  • Mentoring & Team Leadership (40)

  • Stakeholder Management

  • Pipeline Influence

  • Forecast Partnership with Sales

  • AI/Copilot Readiness

Accomplishments

  • Business Development: - Developed strong relationships with key referral sources which resulted in 12% increase in referrals.
  • Initiated two key partnerships which resulted in 30% Azure revenue growth.
  • Training - Designed and executed three-month internal training program for over seas Partner Success Account Managers, increasing employee productivity and product knowledge.
  • Supervised team of [40+] staff members.
  • Collaborated with team of 36 in the development of Solo by Teladoc Health.

Certification

  • Microsoft Certified: Security, Compliance, and Identity Fundamentals
  • Microsoft Certified: Azure AI Fundamentals

Languages

English
Native or Bilingual

Work Preference

Work Type

Full Time

Work Location

Remote

Important To Me

Work-life balanceCareer advancementWork from home optionStock Options / Equity / Profit Sharing

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Interests

Hockey

AI & Tech

Music

Timeline

Partner Customer Account Manager / Customer Success Account Manager - Microsoft
04.2018 - Current
Technical Account Manager - Microsoft
07.2016 - 04.2018
Partner Technical Consultant - (Microsoft Contract)
12.2015 - 07.2016
Premier Field Engineer - Populus Group (Microsoft Contract)
04.2015 - 12.2015
Technical Evangelist - Alorica (Microsoft Contract)
10.2012 - 04.2015
West Fargo High - High School Diploma,

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