Summary
Work History
Education
Skills
Websites
Timeline
Quote
Generic

Cheryl Martin

Queens,NY

Summary

Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.

Work History

Regional Referral Manger

Caremax
Howard Beach, New York
11.2022 - 07.2024
  • Managed a high-volume referral process by coordinating and tracking referrals for a large healthcare organization
  • Developed and implemented a streamlined referral management system utilizing electronic health records software and automation tools
  • Collaborated with healthcare providers to ensure timely and accurate referral processing, improving patient access to specialty care
  • Conducted comprehensive training programs for referral coordinators, enhancing their knowledge and skills in the referral management process
  • Developed and maintained strong relationships with external healthcare providers and specialists, facilitating efficient and effective referral coordination to ensure timely patient care
  • Supervision of front desk operations, inclusive of appointment scheduling, insurance verification, and fee collection
  • Coordination of patient flow and maintenance of medical records in compliance with HIPAA regulations
  • Assistance to healthcare providers in patient examinations, treatment procedures, and medical transcription.

Office Manager

NY Family Docs
Rego Park, New York
2019.08 - 2022.10
  • Communicated effectively with staff members, physicians, and patients, employing active listening and interpersonal skills.
  • Leveraged patient feedback and performed continuous process improvements to streamline day-to-day business operations and patient satisfaction.
  • Implemented onboarding for new employees, which enabled each to effectively learn tasks and job duties.
  • Created and managed electronic patient records, encompassing data entry and administrative functions related to insurance, billing, and accounts receivable.
  • Addressed and remedied all patient or team member issues.
  • Developed close working relationships with front office and back office staff.
  • Provided proper scheduling of patients, ensuring timely, and effective allocation of resources and calendars.

Lead Administrative Medical Assistant

Our Choice Medical, PC
Forest Hills, New York
02.2001 - 08.2022
  • Delivered exceptional customer service by promptly addressing incoming calls, emails, and walk-in inquiries from patients and other stakeholders.
  • Maintained accurate medical records, contributing to improved patient care and safety.
  • Implemented electronic health record systems, increasing team efficiency and simplifying data retrieval processes.
  • Organized patient referrals to specialists, facilitating timely access to necessary healthcare services.
  • Demonstrated expertise in phlebotomy, specimen collection, and basic laboratory testing procedures to support accurate diagnosis and treatment decisions.
  • Managed insurance authorizations for medications, diagnostic tests, or procedures to facilitate timely access to necessary treatments for patients.
  • Ensured timely follow-up care by contacting patients with test results and coordinating necessary appointments for further evaluation or treatment.
  • Precepted newly hired medical assistants to train each on office procedures and important tasks.

Education

Certified Medical Assistant - Healthcare

Ultrasound Diagnostic School
New York, NY
01.2001

Skills

  • Multitasking proficiency
  • Medical terminology knowledge
  • Patient confidentiality
  • Administrative Support
  • Goal Setting
  • Effective Communication
  • Relationship Building
  • Team building
  • Adaptability and Flexibility
  • Reliability
  • Analytical Skills
  • Active Listening
  • Billing and coding
  • Interpersonal Communication

Timeline

Regional Referral Manger

Caremax
11.2022 - 07.2024

Office Manager

NY Family Docs
2019.08 - 2022.10

Lead Administrative Medical Assistant

Our Choice Medical, PC
02.2001 - 08.2022

Certified Medical Assistant - Healthcare

Ultrasound Diagnostic School

Quote

Helping people improve their quality of life is my passion. My passion for healthcare is rooted in its ability to help people lead more fulfilling lives. When an individual is mentally, physically, and emotionally healthy, they can pursue their goals and become their best selves

Similar Profiles

  • EMILY CABRERA

    EMILY CABRERAEMILY CABRERA

    Senior Manager, Counsel at CareMaxSenior Manager, Counsel at CareMax

    View Profile
  • Jimmy Mantooth

    Jimmy MantoothJimmy Mantooth

    Take Care of Disabled at CaremaxTake Care of Disabled at Caremax

    View Profile
  • Joanna Etienne

    Joanna EtienneJoanna Etienne

    Front Desk Receptionist at CaremaxFront Desk Receptionist at Caremax

    View Profile
Cheryl Martin