Cheryl Metcalf
Tollesboro,KY
Summary
Astute, professional with extensive experience in fast-paced, high stress environments. Able to work well independently and as a team with excellent oral and written communication skills. Proven ability to adapt to any situation.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Client Coordinator
Southern Ohio Home Care
West Union, OH
10.2025 - Current
- Coordinated client scheduling and service delivery to enhance operational efficiency.
- Developed and maintained strong relationships with clients, ensuring satisfaction.
- Streamlined communication between clients, caregivers, and administrative teams to improve service quality.
- Communicated with client case managers about client life events.
Clerical Specialist
General Surgery Office
Maysville, KY
01.2024 - 10.2025
- Processed insurance claims and verified patient eligibility, ensuring accurate billing procedures.
- Developed and maintained organized filing systems for patient records, improving document retrieval times.
- Provided exceptional customer service over phone calls and emails, resolving issues quickly for satisfied clients.
- Maintained strict confidentiality while handling sensitive client information, adhering to established security protocols.
Clerical Specialist
BuffaloTrace Gastroenterology
Maysville, KY
05.2023 - 01.2024
- Processed insurance claims and verified patient eligibility, ensuring accurate billing procedures.
- Developed and maintained organized filing systems for patient records, improving document retrieval times.
- Coordinated communication between medical staff and patients to streamline information flow.
Crisis Intervention Specialist
ION CENTER, WOMENS CRISIS CENTER
Maysville, KY
01.2022 - 03.2023
- Answer phones, hot line calls
- Met client’s needs.
- Documentation
- EPO’s
- Intakes
Medical Receptionist
Valley Orthopedics Associates
Ayer, MA
07.2021 - 08.2022
- Answer the telephone.
- Assisting patients with completing necessary forms and documentation.
- Liaising with other medical departments with professionalism and discretion to include scheduling patients for diagnostic imaging.
- Collecting patients’ demographic information to include insurance and referral numbers.
- Collecting co-payments in accordance with patient’s individual health insurance policies.
- Basic office functions to include faxing, scanning, filing, and mailing documentation.
- Maintain information, confidentiality at all times through all verbal and written communication.
Referral Coordinator
Steward Medical Group (Nashoba Valley)
Ayer, MA
07.2019 - 07.2021
- Answered telephones and directed calls to appropriate staff.
- Scheduled and confirmed patient diagnostic appointments, surgeries, or medical consultations.
- Operated office equipment, such as voice mail messaging systems, and use word processing, spreadsheet, or other software applications to prepare reports, invoices, financial statements, letters, case histories, or medical records.
- Maintained medical records, technical library, or correspondence files.
- Greeted visitors, ascertained purpose of visit, and directed them to appropriate staff.
- Transmitted correspondence or medical records by mail, E-mail. Or fax.
- Receive payment by cash, check, credit cards, vouchers, or automatic debits.
- Answer customers’ questions and provide information on procedures or policies.
- Issue receipts, refunds, credits, or change due to customers.
- Greet customers entering establishments.
- Monitor checkout stations to ensure that they have adequate cash available and that they are staffed appropriately.
Office Staff/ Home Health Aide
Comfort Home Care
West Union, OH
12.2014 - 05.2018
- Answer telephones and direct calls to appropriate staff.
- Perform various clerical or administrative functions, such as ordering and maintaining an inventory of supplies.
- Documented information into patients’ medical records.
- Provide patients with help moving in and out of beds, baths, wheelchairs, or automobiles and with dressing and grooming.
- Care for patients by changing bed linens, washing and ironing laundry, cleaning, or assisting with their personal care.
Sales Associate/ Cashier
Kohl’s
Nashua, NH
08.2013 - 09.2013
- Greet customers and ascertain what each customer wants or needs.
- Recommend, select, and help locate or obtain merchandise based on customer needs and desires.
- Compute sales prices, total purchases, and receive and process cash or credit payment.
- Prepare merchandise for purchase or rental.
Cashier
Shaw’s
Groton, MA
04.2013 - 08.2013
- Establish or identify prices of goods, services, or admission, and tabulate bills, using calculators, cash registers, or optical price scanners.
- Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.
- Receive payment by cash, check, credit cards, vouchers, or automatic debits.
Education
Health Claims Specialist - Health Care Administration
Salters School
Tewksbury, MA05-2014
Skills
- Microsoft Office Proficient
- XR- 837 (Electronic)
- Meditech 61 Proficient (EMR-EHR)
- CMS-1500
- McKesson Radiology/PACS Proficient
- HCPCS
Certification
- National Health Career Association Dec. 2013
- EHR? EMR Certification
Timeline
Client Coordinator
Southern Ohio Home Care
10.2025 - Current
Clerical Specialist
General Surgery Office
01.2024 - 10.2025
Clerical Specialist
BuffaloTrace Gastroenterology
05.2023 - 01.2024
Crisis Intervention Specialist
ION CENTER, WOMENS CRISIS CENTER
01.2022 - 03.2023
Medical Receptionist
Valley Orthopedics Associates
07.2021 - 08.2022
Referral Coordinator
Steward Medical Group (Nashoba Valley)
07.2019 - 07.2021
Office Staff/ Home Health Aide
Comfort Home Care
12.2014 - 05.2018
Sales Associate/ Cashier
Kohl’s
08.2013 - 09.2013
Cashier
Shaw’s
04.2013 - 08.2013
Health Claims Specialist - Health Care Administration
Salters School