Cheryl Miller
Louisville,KY
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.
Overview
12
12
years of professional experience
Work History
RSC Representative IIi
Spectrum/Charter Communications
Louisville, KY
08.2022 - 03.2025
- Answer phones and call customers about escalation issues.
- Confirm and schedule appointments, research and answer customers questions.
- Submit escalation trackers and send emails on the customers behalf.
- Create and maintain Excel spreadsheets of job supporting documents, procedures, and daily tasks
Medicaid Eyeglass Prescription Data Entry Speciali
Korrect Optical/PDS Consultants
Louisville
08.2013 - 08.2022
- Enter data from eye prescription order sheets for the lab to make lenses.
- Check every keyed order for accuracy making sure every order is correct
- Pull eyeglass frames and trace frames so lens can be cut and shaped too be inserted in frames
- Create and maintain spreadsheets such as supporting documents for my job, procedures, daily tasks and stats.
Education
High School Diploma -
Fairdale Highschool
Louisville, KY06-1972
Skills
- Self-teacher, excellent multi-tasking skills, detail oriented
- Complete every task to the best of my ability making sure everything I complete is accurate before it leaves my hands
- Work very hard to ensure customer experience is positive
Timeline
RSC Representative IIi
Spectrum/Charter Communications
08.2022 - 03.2025
Medicaid Eyeglass Prescription Data Entry Speciali
Korrect Optical/PDS Consultants
08.2013 - 08.2022
High School Diploma -
Fairdale Highschool
Similar Profiles
Scott HolmbergScott Holmberg
Business/ Residential Support Specialist at Spectrum – Charter CommunicationsBusiness/ Residential Support Specialist at Spectrum – Charter Communications
Robshell FlowersRobshell Flowers
Video Repair CSR at Spectrum/ Charter CommunicationsVideo Repair CSR at Spectrum/ Charter Communications
Kent R. BlairKent R. Blair
Director, Field Operations at Spectrum/Charter CommunicationsDirector, Field Operations at Spectrum/Charter Communications
JORDAN ATENJORDAN ATEN
Field Technician 5 at Spectrum/Charter CommunicationsField Technician 5 at Spectrum/Charter Communications
Maria GomezMaria Gomez
Lead Care Manager at Pair TeamLead Care Manager at Pair Team