Cheryl Millette

Function as Subject Matter Expert in SAP Sales and Distribution (SD) module, emphasizing design and configuration of business processes.

Strong knowledge of all SAP modules associated with Order to Cash including Master Data/SD/FICO/PTP

Transform business processes and requirements into impactful SAP system solutions.

Documented common errors while identifying root causes and solutions.

Supported SAP quarterly release process, ensuring delivery of identified enhancements.

Collaborated within Key user community to share knowledge and deliver training on in-house SAP processes.

Implemented best practices and supported global processes with appropriate ownership and governance.

• Established monitoring systems to enhance management of SAP processes and developed globally adoptable KPIs.
• Contributed as a member of SAP Customer Advisory Council for SAP/HANA4/PUBLIC CLOUD.

Provided business and IT support for ERP/SAP SD and FICO modules.

Collaborated with business colleagues to troubleshoot and resolve technical issues.

Documented and managed business and technical requirements, streamlining processes for automation.

Identified and resolved operational issues within Order to Cash, addressing EDI invoicing discrepancies.

• Reported progress on EDI invoicing issues to management, facilitating timely resolutions.
• Developed and conducted training sessions for AR team on EDI transmission processes.
• Established strong relationships with business units to enhance collaboration.
• Managed ticketing system, including triage and creation of test plans in development and quality environments.

• Provided leadership for process improvements in Quote to Cash functions.

Trained internal and outsourced accounts receivable teams on SAP and collection strategies.

• Served as primary contact for audit and control requirements, including SOX compliance.
• Developed standardized processes for accounts receivable, collections, and credit across healthcare modalities.
• Acted as escalation point for issue resolution.
• Conducted cash reporting and days sales outstanding analysis to drive performance insights.
• Collaborated with legal and recovery teams to address default issues effectively.
• Managed project team that achieved corporate recognition for DSO reduction.