Michael Rubendall
SAP Business Analyst
Converse,TX
Summary
Results-focused enterprise software professional with strong expertise in SAP systems and business process optimization. Skilled at analyzing complex data, streamlining operations, and implementing effective solutions that drive organizational success. Team player with collaborative approach, adaptable to changing needs, and reliable in achieving project milestones. Proficient in SAP modules, requirements gathering, process mapping, and stakeholder communication.
Overview
21
21
years of professional experience
1
1
Certification
Work History
SAP Business Analyst
Rush Enterprises
10.2024 - Current
- Gathered business requirements and understood business system capabilities to offer solutions to complex business needs
- Analyzed and resolved complex business system defects requiring expert knowledge of business processes and understanding of technical issues requiring development for resolution
- Facilitated smooth system upgrades while minimizing downtime, ensuring minimal disruption to business activities during critical transitions.
- Enhanced project management skills by defining and presenting system solutions and timelines for business needs or technical problems.
- Provided options and alternatives for future planned initiatives maximizing use of existing technologies for reduced project cost while staying current with new technologies when existing systems are insufficient for desired use
- Designed custom applications within the SAP landscape to address unique business needs, expanding capabilities and improving overall performance.
- Spearheaded cross-functional collaboration, ensuring seamless integration of SAP modules for optimal business operations.
- Collaborated closely with IT teams for seamless integration between legacy systems and new SAP implementations, reducing data migration issues significantly.
- Communicated and explained business requirements to team members to understand and implement functional demands.
SAP Support analyst II
Rush Enterprises
09.2017 - 10.2024
- Provide technical support to end users of the SAP & all related software to Inventory management, Payroll, and Dealer Business Management (DBM) order processing, ERP and WM
- Conducted testing for SAP ECC Production system upgrade from Dealer Business Management (DBM) 6 to DBM 8.1 - Business Suite on Hana
- Established best practices for incident management, leading to improved response times and higher customer satisfaction levels.
- Served as a subject matter expert in key business applications, providing advanced-level assistance to colleagues and clients alike.
- Streamlined support processes for increased efficiency and faster issue resolution.
- Improved customer satisfaction by promptly addressing and resolving support issues.
- Conducted thorough analysis of user requirements, delivering tailored solutions to meet client needs.
Support Service Specialist
Caring Senior Service
11.2016 - 09.2017
- Streamlined support processes for increased efficiency by implementing new ticket management systems.
- Enhanced customer satisfaction by resolving technical issues and providing prompt support services.
- Managed a high volume of support tickets while maintaining professionalism under pressure, leading to increased client satisfaction ratings.
- Identified trends in customer concerns and developed targeted solutions, resulting in improved overall experience.
- Reduced response times by developing a comprehensive knowledge base for frequently asked questions.
- Proactively addressed potential problems by conducting regular system audits, identifying vulnerabilities before they escalated into major issues.
- Provided training on various software applications to both internal staff and external clients, enhancing user proficiency levels.
Lead Assembly Maintenance Overhaul Technician
Baker Hughes
01.2014 - 11.2016
- Used SAP to track equipment maintenance and warehouse management
- Assist in reworking, repairing, and modifying non-conforming equipment
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Trained new technicians on standard operating procedures, ensuring consistency across the team.
- Demonstrated adaptability when faced with new challenges or technologies, enabling quick mastery of necessary skills.
- Optimized system performance thorough testing and analysis.
Maintenance Team Chief
United States Air Force
12.2003 - 12.2013
- Ensured compliance with regulatory requirements through diligent documentation of all maintenance activities and adherence to established protocols.
- Mentored new team members, sharing knowledge of best practices and fostering a culture of continuous improvement within the department.
- Championed a culture of safety within the maintenance team, consistently emphasizing the importance of proper equipment usage and adherence to safety protocols.
- Supervised employee performance, preventive maintenance, and safety.
- Established and documented protocols for preventive maintenance procedures, decreasing equipment issues, and reducing downtime.
Education
Bachelor of Science - Business Administration And Management
Devry University
San Antonio12.2017
Skills
- SAP implementation
- SAP configuration
- ERP systems
- Business process analysis
- Master data management
- ABAP programming
- SAP Fiori apps
- SAP S and 4HANA expertise
- SAP testing coordination
- Change management support
- Integration design
- Documentation and reporting
- Agile methodology
- Requirements gathering
- Stakeholder communication
- Data analytics
- Business intelligence tools
- Functional specification development
Certification
- Computer User Support Specialist, ACI Learning – San Antonio, TX, 03/01/23
- ITIL Foundation Certification, Axelos – Global Best Practice – London, UK, 03/01/23
- Network+, Security +, 03/01/23
Languages
English
Full Professional
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Software
SAP
Microsoft suite
Fiori
ServiceNow
Service Connect
Parts Connect
Timeline
SAP Business Analyst
Rush Enterprises
10.2024 - Current
SAP Support analyst II
Rush Enterprises
09.2017 - 10.2024
Support Service Specialist
Caring Senior Service
11.2016 - 09.2017
Lead Assembly Maintenance Overhaul Technician
Baker Hughes
01.2014 - 11.2016
Maintenance Team Chief
United States Air Force
12.2003 - 12.2013
Bachelor of Science - Business Administration And Management
Devry University
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