Stephanie Frost
San Antonio
Summary
Senior IT Business Systems Analyst with 20+ years of experience. Offering excellent client facing and communication skills and is accustomed to working multiple simultaneous projects of varying size. Completed CBAP training and ITIL 4 Certified. I am versatile, having skills in both Software Development and Infrastructure projects. Agile methodology preferred and and performs as a Scrum Master when needed. Local to San Antonio and available for a hybrid role two weeks from offer.
Overview
28
28
years of professional experience
1
1
Certification
Work History
SAP Business Analyst
City Of San Antonio, Information Technology Services Department
12.2024 - Current
- Analyzed business processes to identify areas for improvement and increased operational efficiency during S4/HANA upgrade.
- Successfully implemented City's first BFM software Budget office which removed manual work by 75% by automating processes.
- Developed comprehensive documentation for business processes, ensuring alignment with SAP best practices for Finance and Budget departments.
Senior Business Systems Analyst
Wellmed Medical Group
01.2019 - 12.2024
- Successfully completed over 30 high-profile projects from ServiceNow Asset Management to ServiceNow GRC implementations.
- Created BRDs, Charters, User-, Functional-, and Non-Functional requirements using Agile methodology; translated requirements into detailed company policies and procedures.
- Scripted undocumented processes of legacy systems, reducing setup time by 70%.
- Built user friendly, customized, interfaces for external customers with Power BI / Power BI Analytics by extracting data from Excel and uploading to Power Apps to create an internal application.
Business Analyst
Department of Defense
10.2017 - 01.2019
- SAP S-4HANA business suite used to create prototype business models and related business objects for Human Resources, Sales, Supply Chain and Finance; strongly supported ERP configuration using Business Process Modeling tool with UML and OOD
- Developed, wrote, and edited material for Army Contracting Command’s manuals, technical publications including changes and rewrites, time compliant technical orders (TCTOs), technical order page supplements (TOPS), reports, briefs, instruction manuals, catalogs and other technical publications concerned with government contracting.
- Worked independently with internal and external service providers including financial and governmental agencies to support audits, required analysis, and purchase forecasting.
Military Police Officer
United States Army
09.1997 - 12.2017
- Used SAP ERP business software (Logistics Modernization Program, GCSS-Army, and GFEBS) to purchase products and create documentation which supported requirements, acquisition, solution implementation and requirements for Human Resources, Supply Chain and Finance
- Created SAP End User Training Plan to train SAP end-users in SAP basic navigation to in-depth analysis of supply chain management and logistics processes.
- Performed daily tasks using SAP Plant Maintenance (SAP PM) for all vehicles, weapons, and other military equipment needs, senior manager of technical objects and equipment master records.
- Completed 12-month combat deployment to Iraq, participating in 200+ reconnaissance missions supporting counter-insurgency operations while maintaining $10M+ of highly sensitive equipment.
Education
Bachelor of Arts - Mass Communication and Journalism
University of Arizona
Tucson, AZAssociate of Arts - Anthropology
Harrisburg College
Lancaster, PA01.2006
Skills
- SAP implementation
- SAP configuration
- ERP systems
- Service catalog management
- Role-based Access control
- ServiceNow implementation
Certification
- ITIL 4 Certification
- 2020: CBAP - Certified Business Analysis Professional foundations: Skillsoft Percipio
- 1997-2017: SCRUM, IMCOM Lean Six Sigma, Advanced Leadership Courses: Department of Defense
MILITARY
- US ARMY
- STAFF SERGEANT
- Honorable Discharge, Secret Security Clearance
Timeline
SAP Business Analyst
City Of San Antonio, Information Technology Services Department
12.2024 - Current
Senior Business Systems Analyst
Wellmed Medical Group
01.2019 - 12.2024
Business Analyst
Department of Defense
10.2017 - 01.2019
Military Police Officer
United States Army
09.1997 - 12.2017
Bachelor of Arts - Mass Communication and Journalism
University of Arizona
Associate of Arts - Anthropology
Harrisburg College
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