CHERYL MING
Madison,WI
Summary
Detail-oriented Administrative Professional with expertise in architectural administration, project control, and office management. Skilled in contract preparation, vendor coordination, and customer service, leveraging tools like Bluebeam Revu and Microsoft Office. Proactively identifies operational needs and resolves issues to enhance efficiency and support business goals.
Overview
31
31
years of professional experience
Work History
Administrative Assistant
PLUNKETT RAYSICH ARCHITECTS, LLP
2018.11 - 2026.09
- Supported the daily administrative operations of a busy architectural firm and maintained a professional, organized, and productive studio environment.
- Managed reception, conference rooms, material sample rooms, kitchen areas, office supplies, and overall office organization to ensure seamless daily operations.
- Coordinated building maintenance, vendor visits, office services, and facilities-related needs to support efficient workplace functionality.
- Provided administrative support to principal architects, including calendar management and travel arrangements.
- Organized, filed, tracked, and maintained digital and physical architectural drawings, transmittals, contracts, and project documentation for easy access and reference.
- Assisted with contract preparation and tracking.
- Served as a point of contact for contractors, consultants, general contractors, and material vendors during construction administration.
- Coordinated with general contractors to facilitate accurate and timely transmission of project submittals and RFIs.
- Used Bluebeam Revu, Newforma, and Deltek Vision to support project documentation and administrative processes.
- Learned new project management software and systems.
Special Services Associate
THE HOME DEPOT
2023.08 - Current
- Delivered customer service at service desk, resolving in-person and telephone inquiries, complaints, and issues efficiently.
- Process complex and unusual returns and exchanges while following software, company, and fraud-prevention procedures.
- Oversaw special orders, installation sales, will-call orders, and customer pickups, ensuring seamless completion.
- Collaborated with multiple store departments to investigate missing merchandise and resolve order and delivery issues promptly.
- Provide customer service at the service desk, handling in-person and telephone inquiries, complaints, and issue resolution.
- Assist with cashier functions, payment processing, daily paperwork, and online order fulfillment.
- Balance multiple priorities in a fast-paced environment while maintaining accuracy and professional customer service.
E-Commerce/Clerk
THE KROGER CO. (METRO MARKET)
2020.12 - 2023.08
- Selected and gathered products for customers' online orders, ensuring accuracy and quality for optimal customer satisfaction.
- Assembled customer orders, processed coupons and payments, and prepared orders for pickup.
- Assisted customers during pickup, loading completed orders into vehicles to enhance the pickup experience.
- Worked efficiently while maintaining accuracy and customer-service standards.
- Part-Time
Certified Nursing Assistant
DYCORA TRANSITIONAL HEALTH
2016.11 - 2018.01
- Assisted residents with daily living activities, ensuring comfort and dignity during meals, hydration, mobility, transfers, bathing, toileting, and personal hygiene.
- Recorded vital signs accurately to monitor residents' health and alert nursing staff to any concerns.
- Observed residents and reported changes in physical or mental condition to the nurse in charge.
- Maintained safe, clean, supportive environment, promoting well-being and comfort for residents.
Waitress/Bartender
HIGH VIEW INN
2014.05 - 2017.06
- Delivered exceptional customer service in high-volume restaurant environment, ensuring guest satisfaction.
- Prepared and served food and beverages, processed customer payments, and efficiently managed opening, closing, and cleanup tasks.
- Ensured adequate supply levels to support restaurant operations.
External CCG Specialist, Supply Chain
KELLY SERVICES / NESTLÉ PIZZA DIVISION DSD
2013.07 - 2014.08
- Processed customer orders to ensure timely fulfillment and customer satisfaction.
- Created and processed customer orders.
- Generated detailed supply chain reports for management review. and maintained accurate supply chain information.
- Coordinated daily administrative and operational tasks to streamline workflow.
Shift Manager
SPORTS PAGE BOWL & GRILL
2012.02 - 2013.10
- Supervised shift operations, delivering customer service, overseeing food preparation, bartending, and managing bowling-desk support to enhance guest experience.
- Trained new employees on procedures and daily operations, fostering a knowledgeable and efficient team.
- Executed closing procedures, ensuring facility readiness for next business day and maintaining operational standards.
Office Assistant
MANPOWER / NORTHWEST HARDWOODS
2012.01 - 2012.05
- Executed filing, data entry, telephone support, and report preparation to streamline office operations.
- Maintained accurate office records and delivered general administrative support to ensure smooth daily functions.
- Managed incoming calls, routed messages, and maintained professional front-office communication.
- Coordinated scheduling, appointments, and calendar updates for administrative staff.
- Prepared correspondence, reports, and filing systems with strong accuracy.
Data Entry / Fraud Detection Technician
HIRING & STAFFING SERVICES / WISCONSIN DEPARTMENT OF WORKFORCE DEVELOPMENT
2011.05 - 2011.11
- Entered and maintained unemployment insurance claims data to ensure accuracy and compliance.
- Researched claims to verify reported wages and identify discrepancies.
- Contacted employers to obtain necessary information for thorough claim verification.
- Entered claim decisions and overpayment information into the mainframe system.
Receptionist
HEAD GAMES SALON
2010.05 - 2011.11
- Answered phones and greeted clients to ensure a welcoming environment while scheduling appointments.
- Provided administrative and customer-service support to enhance client satisfaction and streamline operations.
- Completed daily salon tasks and accurately closed out end-of-day receipts to maintain financial accountability.
Senior Region Administrator
KRAFT FOODS, INC., PIZZA DIVISION
1996.02 - 2004.04
- Provided administrative and operational support to multiple managers at field and corporate levels.
- Managed incoming and outgoing correspondence and communicated sales information to the Minneapolis Region sales force.
- Managed incoming and outgoing correspondence, facilitating communication of sales information to the Minneapolis Region sales force.
- Supported human resources activities, streamlining processes for new-hire paperwork, background checks, and personnel changes.
- Used AS400 to process bills, retrieve customer and sales information, generate management reports, and enter product forecasts.
- Coordinated regional sales meetings while maintaining tracking forms for new products, sales goals, and operational metrics.
- Created PowerPoint presentations and business forms.
- Trained managers on computers and new software programs.
Front Desk Receptionist, Part-Time
BEARPATH GOLF & COUNTRY CLUB
2000.02 - 2004.02
- Answered phones, directing members and guests to appropriate resources.
- Assisted with administrative projects, coordinating mailings, flyers, forms, and newsletters for effective communication.
- Greeted members and guests, delivering courteous front desk service and positive first impressions.
- Answered multi-line phones, routed calls, and resolved inquiries promptly.
- Managed reservations, tee times, and clubhouse scheduling with accuracy.
Office Manager
FIRST PRESBYTERIAN CHURCH
1995.07 - 1996.02
- Oversaw daily office operations, ensuring efficient management of correspondence, files, and reception.
- Coordinated facility calendar and project initiatives with volunteers to enhance organizational effectiveness.
- Maintained the facility calendar and coordinated projects with volunteers.
- Prepared weekly bulletins, monthly newsletters, and various organizational reports.
- Delivered administrative support to church groups and ministry areas, facilitating leadership operations and community engagement.
Education
Nursing Assistant Program - Certified Nursing Assistant
CHIPPEWA VALLEY TECHNICAL COLLEGE
Eau Claire, WI2015-01
Supervisory Management Certificate - Supervisory Management
NORTH CENTRAL TECHNICAL COLLEGE
Medford, WI2012-01
Associate Degree - Administrative Assistant Program
NORTH CENTRAL TECHNICAL COLLEGE
Wausau, WI1994-01
Skills
- Architectural/Project Software: Bluebeam Revu, Newforma, Deltek Vision
- Project software expertise
- Office operations
- Contract Preparation & Tracking
- Submittal & RFI Coordination
- Vendor & Contractor Relations
- Office Management & Operations
- Microsoft Office: Word, Excel, Outlook
- Client Relations
- Data management skills
- Meeting coordination
- Office applications
Timeline
Special Services Associate
THE HOME DEPOT
2023.08 - Current
E-Commerce/Clerk
THE KROGER CO. (METRO MARKET)
2020.12 - 2023.08
Administrative Assistant
PLUNKETT RAYSICH ARCHITECTS, LLP
2018.11 - 2026.09
Certified Nursing Assistant
DYCORA TRANSITIONAL HEALTH
2016.11 - 2018.01
Waitress/Bartender
HIGH VIEW INN
2014.05 - 2017.06
External CCG Specialist, Supply Chain
KELLY SERVICES / NESTLÉ PIZZA DIVISION DSD
2013.07 - 2014.08
Shift Manager
SPORTS PAGE BOWL & GRILL
2012.02 - 2013.10
Office Assistant
MANPOWER / NORTHWEST HARDWOODS
2012.01 - 2012.05
Data Entry / Fraud Detection Technician
HIRING & STAFFING SERVICES / WISCONSIN DEPARTMENT OF WORKFORCE DEVELOPMENT
2011.05 - 2011.11
Receptionist
HEAD GAMES SALON
2010.05 - 2011.11
Front Desk Receptionist, Part-Time
BEARPATH GOLF & COUNTRY CLUB
2000.02 - 2004.02
Senior Region Administrator
KRAFT FOODS, INC., PIZZA DIVISION
1996.02 - 2004.04
Office Manager
FIRST PRESBYTERIAN CHURCH
1995.07 - 1996.02
Associate Degree - Administrative Assistant Program
NORTH CENTRAL TECHNICAL COLLEGE
Supervisory Management Certificate - Supervisory Management
NORTH CENTRAL TECHNICAL COLLEGE
Nursing Assistant Program - Certified Nursing Assistant
CHIPPEWA VALLEY TECHNICAL COLLEGE