Cheryl Penoyer

• Processed insurance claims for prompt and accurate resolution.
• Reviewed documentation to ensure compliance with company policies.
• Communicated with clients to gather necessary information for claims processing.
• Maintained detailed records of claims using internal management systems.
• Assisted in resolving customer inquiries regarding claim statuses and procedures.
• Collaborated with team members to streamline claims processing workflows.
• Updated databases with claim information and client communications regularly.
• Provided excellent customer service by responding to inquiries in a timely manner.
• Educated customers about their rights under applicable laws governing insurance coverage.
• Ensured compliance with applicable state regulations regarding insurance claims processing procedures.
• Approved reserves and payments.
• Participated in meetings with internal stakeholders to discuss strategies for improving the overall process of managing claims.
• Prepared detailed reports summarizing claim activity for management review.
• Maintained accurate documentation of all claim activities in accordance with company policies.
• Reviewed customer claims for accuracy and completeness.
• Resolved customer complaints or answered customers' questions.

• Reviewed, evaluated and adjusted claims to promote fair and prompt settlement.
• Maintained accurate documentation of all claim activity within designated system.
• Reviewed medical records, police reports and other documents related to claim investigations.
• Performed special projects upon request from management; completed tasks efficiently while meeting deadlines.
• Gathered information from various third parties to determine claim acceptability.
• Investigated insurance claims, reviewed coverage and liability, prepared reports and recommended payment or denial of claims.
• Adhered strictly to departmental guidelines; ensured that all activities were compliant with applicable state laws.
• Ensured timely follow-up on all open matters; kept stakeholders informed regarding status updates.
• Investigated questionable claims to determine payment authorization.
• Determined reserves for each claim based on estimated costs of settlement or defense.
• Attended continuing education classes in order to stay abreast of changes in industry standards.
• Coordinated with medical professionals to assess injury claims and determine compensation.
• Reviewed and applied state laws and regulations to ensure compliance in claim handling.
• Utilized claim handling software to document and manage claim files efficiently.
• Communicated effectively with policyholders, providing updates and explaining claim processes.

Tasks as noted above, with Eberle Vivian, and Liberty Mutual. Comprehensive Risk Management sold the Self-insured Dept to Eberle Vivian, who were then bought by Liberty Mutual.

Over my 27 years in workers' compensation, I have handled a variety of employers, including school districts, cities, counties, manufacturing, transit, construction, hospitals, assisted living, and publishing. I have, for the past six years, been working successfully as a remote employee.