Mirenneya Munar
Dent Pro Of The East Bay And San Francisco
Antioch,CA
9
years of professional experience
Detail-oriented Claims Administrator with proven skills in claims auditing, effective customer communication, and deadline management. Demonstrated ability to enhance efficiency and customer satisfaction in claims processing.
Work History
Claims Administrator
1 Year 9 Months- Initiate 10-15 incoming claims over the phone , with customers and service advisors and ensured compliance with contract policies and industry regulations.
- Review and process claim documentation for key, battery, tire and wheel claims, ensuring that invoices reflect approved prices.
- Communicate with advisors and customers regarding claim status and required documentation,
- Collaborate with team members to streamline claims processing procedures, improving efficiency and turnaround time.
- Assist customers on the company's process on how to get their key and battery replaced.
- Review and process approximately 20-30 invoices for payment per claim.
Administrative Assistant
1 Year 7 Months- Provided administrative support to client managers and executive leaders, including managing and fulfilling all office related requests
- Organized weekly meetings and organized office lunches for executive managers and full staff meetings.
- Assisted Client managers with improving and editing presentations through powerpoint and gathering monthly reporting for each quarter of open enrollment
- Coordinated with outside vendors and assisted as an emergency contact for the building facility management team
Receptionist and Accounting Assistant
4 Years 3 Months- Managed front desk operations, ensuring smooth check-in and check-out processes for residents, future residents and guests
- Coordinated appointment scheduling and maintained calendar for property management team.
- Responded promptly to resident inquiries, enhancing customer satisfaction through effective communication.
- Oversaw maintenance request tracking, prioritizing tasks for timely resolution by service staff.
- Assisted the accounting team by reviewing invoices and verifying amounts against applicable coverage guidelines to ensure accuracy.
Education
Associate of Arts - Sciology
Skills
Claims processing
Claims auditing
Proficient in Microsoft office
Excel
Powerpoint
Outlook
WEX
Yardi
Claims documentation
Team collaboration
Effective customer communication
Active listening
Timeline
Claims Administrator
Dent Pro Of The East Bay And San Francisco
11.2024 - CurrentRead More
Administrative Assistant
Cigna Healthcare
06.2022 - 01.2024Read More
Receptionist and Accounting Assistant
South Beach Marina Apartments
01.2018 - 04.2022Read More
Los Medanos College
Associate of Arts from Sciology
Read More