Cheryl Pleitez
Winthrop,MA
Summary
Dynamic and reliable professional with a proven track record at Nicks Place, excelling in customer service and software knowledge. Demonstrated ability to adapt to new technologies and improve customer satisfaction. Skilled in multitasking and communication, I consistently enhance operational efficiency and team collaboration.
Overview
2
2
years of professional experience
Work History
Cashier/Bagger
Nicks Place
02.2023 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
School Registrar Intern
East Boston High School
09.2023 - 06.2024
- Maintained accurate student records through diligent monitoring and data entry, ensuring compliance with state and federal regulations.
- Served as liaison between school administration, faculty members, and students regarding all matters relating to academic records.
- Assisted in preparation and distribution of course catalogs, class schedules, and registration materials, providing clear and accurate information to students.
- Collaborated with school administrators to develop efficient scheduling strategies, optimizing course availability and maximizing staff resources.
- Trained new staff members on registrar office operations, promoting consistency in procedures and upholding high standards of professionalism.
- Supported school events by managing logistics related to graduation ceremonies, awards programs, and orientation sessions.
Hostess
Bencotto Boston
06.2022 - 02.2023
- Answered customer questions about hours, seating, and menu information.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Assisted in training new host staff, sharing best practices for maintaining a professional demeanor and efficient work habits.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Reduced wait times for guests by effectively coordinating with other team members during peak hours.
- Completed daily side work and opening and closing duties without fail.
- Seated patrons based on guest preferences and seating availability.
Education
Associates - Health Sciences
Bunker Hill Community College
Charlestown, MAEast Boston High School
East Boston2024
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Time management skills
- Strong multitasking
- Active learning
- Software knowledge
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
School Registrar Intern
East Boston High School
09.2023 - 06.2024
Cashier/Bagger
Nicks Place
02.2023 - Current
Hostess
Bencotto Boston
06.2022 - 02.2023
Associates - Health Sciences
Bunker Hill Community College
East Boston High School